Melanie Hernandez
Fairview,OR
Summary
Dynamic and results-driven professional with experience at Madrag, excelling in customer service and inventory management. Proven ability to enhance client satisfaction while efficiently processing transactions. Skilled in venipuncture and problem-solving, I am dedicated to fostering positive interactions and ensuring a seamless experience for all clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate/Cashier
Madrag
Paterson, NJ
08.2022 - 08.2025
- Provide customer service at the counter.
- Operate cash register to charge out customer purchases.
- Assist customers with any questions they may have.
- Reorganize all the merchandise.
- Process merchandise.
Direct Support Professional
Your Choice Home Care
Paterson, New Jersey
12.2024 - 05.2025
- Supported the individual with daily living activities and personal care needs.
- Documented client progress and reported concerns to supervisors promptly.
- Maintained a safe and clean environment for client at all times.
- Provided direct care to an individual with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted client in developing and maintaining independent living skills.
Education
Certificate - Medical Assisting
Fortis Institute
Wayne, NJ06.2024
Diploma -
John F. Kennedy High School
Paterson, NJ06.2023
Skills
- Bilingual Spanish/English
- Venipuncture
- Patient reception
- Appointment scheduling
- Medical records
- Insurance procedures
- Keyboarding
- Next-gen health fusion
- Filing
- EKG
- Urinalysis
- Vital signs
- Assisting with minor office surgery
- Customer service
- Inventory management
- Problem solving
- Team collaboration
- Merchandise processing
- Point of sale
- First Aid
- CPR
Certification
- CCMA- Certified Clinical Medical Assistant
- CPR/AED Certified
- OSHA
- Bloodborne Pathogens
Training
180, Practical experience performing clinical and administrative skills under the direct supervision of a physician.
Administrative Skills
- Patient reception
- Appointment scheduling
- Medical records
- Insurance procedures
- Keyboarding
- Filing
- Computer applications utilizing medical software
Areas Of Study
- Anatomy and physiology
- Human relations
- Medical law and ethics
- Pharmacology
- OSHA and HIPAA guidelines
Timeline
Direct Support Professional
Your Choice Home Care
12.2024 - 05.2025
Sales Associate/Cashier
Madrag
08.2022 - 08.2025
Certificate - Medical Assisting
Fortis Institute
Diploma -
John F. Kennedy High School
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