Melanie Herzing
Kalamazoo
Summary
Knowledgeable professional with extensive experience working with clients involved in the criminal justice system, eager to expand knowledge and experience. Skilled at advocating for clients to receive the best possible care and services. Offers exceptional leadership skills, problem solving, and communication abilities.
Overview
10
10
years of professional experience
Work History
Case Manager/Group Facilitator
KPEP
07.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans
- Managed caseload of 20-25 residents, meeting with each client weekly, and communicating with service providers for each client
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies
- Facilitated Cognitive Behavioral Therapy groups and Substance Abuse Didactic groups for male and female residents
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner
Deputy District Court Clerk
Van Buren County Government
07.2020 - 07.2023
- Trained new employees, including supervision of work and implementing corrections as needed
- Created and implemented training materials and updated processes for new and current employees
- Completed criminal charge code project to ensure court compliance with state guidelines
- Participated in interview and hiring panel for new district court employees
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Enhanced communication between legal professionals by promptly distributing correspondence and case updates.
- Back up finance clerk as of September 2022 (complete cash outs, prepare deposits for court, etc)
911 Dispatcher
Kalamazoo County Consolidated Dispatch Authority
09.2018 - 07.2020
- Trained new employees
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
Foster Care Services Specialist
State Of Michigan Department Of Health And Human Services
12.2017 - 09.2018
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Maintained detailed records of all client interactions, ensuring accurate documentation for billing and tracking purposes.
911 Dispatcher
Kalamazoo County Sheriff's Department
10.2015 - 12.2017
- Trained new employees
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
Booking Clerk
Kalamazoo County Sheriff's Department
02.2014 - 10.2015
- Interacted positively and professionally with incoming inmates and arresting agencies
- Take mugshots, screen inmates for medical and suicide risk, get basic identifying information from inmates
- Work in high-energy, fast paced environment effectively
- Maintain safety and security for inmates and county employees
Education
Bachelor of Science - Criminal Justice/Psychology
Western Michigan University
Kalamazoo, MI05.2011
Skills
- Strong leadership skills
- Self motivated and able to self manage
- Strong case management skills
- Customer service skills
- Computer literate (including: Microsoft Suite, Paradox, Google Suite, LEIN, Odyssey, JIS)
- Quick learner and creative thinker
Accomplishments
- Received commendations from Sheriff Fuller for work during events in February of 2016.
Timeline
Case Manager/Group Facilitator
KPEP
07.2023 - Current
Deputy District Court Clerk
Van Buren County Government
07.2020 - 07.2023
911 Dispatcher
Kalamazoo County Consolidated Dispatch Authority
09.2018 - 07.2020
Foster Care Services Specialist
State Of Michigan Department Of Health And Human Services
12.2017 - 09.2018
911 Dispatcher
Kalamazoo County Sheriff's Department
10.2015 - 12.2017
Booking Clerk
Kalamazoo County Sheriff's Department
02.2014 - 10.2015
Bachelor of Science - Criminal Justice/Psychology
Western Michigan University
Similar Profiles
Carl J Dull JrCarl J Dull Jr
Resident Care Coordinator at KPEPResident Care Coordinator at KPEP
Bryson KilcreaseBryson Kilcrease
Security at KPEPSecurity at KPEP
Tylor SchurkampTylor Schurkamp
Case Manager at KPEPCase Manager at KPEP
Tylor SchurkampTylor Schurkamp
Therapist at KPEPTherapist at KPEP
Meghan StanfordMeghan Stanford
System Director Risk Management at Bronson Medical GroupSystem Director Risk Management at Bronson Medical Group