Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Heter

Houston,PA

Summary

Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.

Overview

23
23
years of professional experience

Work History

Onsite Leasing Specialist

Wan Bridge BTR Communities
07.2025 - 10.2025
  • Drafted comprehensive marketing and leasing plans.
  • Supported the property manager and assistant manager with reports, resident communications, inventories, and market surveys.
  • Collected, completed, and processed lease applications.
  • Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
  • Showed apartments to potential tenants and answered community questions.
  • Drafted comprehensive marketing and leasing plans.
  • Reviewed aged vacancies, market-ready apartments and models, and completed and updated market surveys.
  • Developed and implemented resident activities and identified problem vacancies.
  • Schedule appointment times for individuals to tour the facilities and view available units.
  • Followed up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Regularly inspected the curb appeal of facilities to keep property in great shape.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Pleasantly greeted visitors to the office, asked questions, and offered assistance.
  • Kept meticulous records of correspondence between management and tenants.
  • Created proposals, lease offers, and documents for incoming and current tenancies.
  • Posted policies and rules in common areas for tenant review.
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding the facility.
  • Attended staff meetings and took extensive notes to share with the property manager.
  • Collected rent and tracked resident payments and information in the computer system.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Managed over 200 leases by preparing for renewals and vacancies, and enforced occupancy and payment terms.

Assistant Property Manager

Nolan Living, Katy, TX
12.2016 - 02.2024
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Escalated major issues to property manager for immediate remediation.
  • Kept accurate records of all resident and tenant correspondence.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Completed annual rent calculations using housing database software.
  • Kept properties in compliance with local, state, and federal regulations.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Planned special events such as lotteries, dedications and project tours.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Posted policies and rules in common areas for tenant review.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Insurance Customer Service Representative

First Financial Group-America, US
01.2015 - 01.2016
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Set up customer payment plans to cover annual policies and renewals.
  • Completed customer applications and updated records to reflect current information.
  • Assessed customer needs and recommended suitable insurance policies.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Coordinated with contracting department to resolve payer issues.
  • Verified client information by analyzing existing evidence on file.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Calculated adjustments, premiums and refunds.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Checked documentation for accuracy and validity on updated systems.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Posted payments to accounts and maintained records.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Leasing Consultant

Pegasus, US
01.2010 - 01.2015
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Completed annual rent calculations using housing database software.
  • Kept properties in compliance with local, state, and federal regulations.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Planned special events such as lotteries, dedications and project tours.
  • Collected and maintained careful records of rental payments and payment dates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Responded to Common Area Maintenance (CAM) inquiries.

Administrative Marketing

Superior Grouting
01.2003 - 01.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Passionate about learning and committed to continual improvement.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

Education

High School Diploma -

Hastings High School
Houston, TX

Skills

    Appointment scheduling

  • Rent collection
  • Real estate
  • Proficiency in Word, Excel,
  • PowerPoint
  • KNOCK, Yardi, Onesite
  • Communication
  • Customer Service
  • Multi-line telephone systems
  • Data Entry
  • Purchasing & Shipping
  • Collections
  • Multitasking
  • Organization
  • Database Management
  • Vacant unit monitoring
  • Property maintenance
  • Tenant issue resolution
  • Fair housing policies
  • Lease agreement preparation
  • Record keeping
  • Telephone etiquette
  • Revenue collection report preparation
  • Policy enforcement
  • Goal oriented
  • Conducting meetings
  • Relationship building and rapport
  • Background checks
  • Property inspections
  • Property tours
  • Maintaining occupancy levels

Timeline

Onsite Leasing Specialist

Wan Bridge BTR Communities
07.2025 - 10.2025

Assistant Property Manager

Nolan Living, Katy, TX
12.2016 - 02.2024

Insurance Customer Service Representative

First Financial Group-America, US
01.2015 - 01.2016

Leasing Consultant

Pegasus, US
01.2010 - 01.2015

Administrative Marketing

Superior Grouting
01.2003 - 01.2004

High School Diploma -

Hastings High School

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