Melanie Hezekiah
Jersey City,NJ
Summary
Dynamic professional with a proven track record at Premier Security, adept in customer service and effective problem-solving. Excelled in creating inclusive environments and ensuring safety, demonstrating exceptional communication and cash handling skills. Known for adaptability and a strong work ethic, consistently enhancing team efficiency and client satisfaction.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Concierge/ Security Officer
Premier Security
01.2022 - Current
- Assisted tenants with special needs or requests, Receiving and giving tenants packages
- Provided exceptional customer service to diverse tenants and visters, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Updated front desk's concierge book regularly with essential local details.
- Watch the cameras to make sure the surrounding building was secure and tenants were safe
Dispatcher
Mega Bus
02.2014 - 12.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Coordinated responses in high-pressure environments to ensure optimal driver support.
Cashier Assistant
Central Parking
10.2006 - 08.2007
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Performed cash or card for employees and visters to get out of the parking garage
- Kept parking lot usage orderly by enforcing parking regulations.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
Education
High School Diploma -
East Side High School
Paterson, NJ06.1998
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Exceptional communication
- Polite telephone etiquette
- Cash handling
- Excellent multitasking
- Proactive attitude
- Security protocols
- Relationship building and management
- Firearms expertise
Certification
Certified Armed Security Professional
Timeline
Concierge/ Security Officer
Premier Security
01.2022 - Current
Dispatcher
Mega Bus
02.2014 - 12.2020
Cashier Assistant
Central Parking
10.2006 - 08.2007
Certified Armed Security Professional
High School Diploma -
East Side High School
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