Melanie Hickman
Arden,NC
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
8
8
years of professional experience
Work History
Online Grocery Associate
Walmart
Oxford, AL
08.2021 - 01.2023
- Processed payments for orders using various payment methods.
- Maintained accurate records of all orders placed through the website.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided training and support for new employees joining the company's online grocery team.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
Botanical Garden Associate
Anniston Museum Of Natural History
Anniston, AL
01.2016 - 06.2022
- Assisted customers with selecting plants, flowers, and gardening supplies.
- Ensured that all products were correctly labeled before being placed on display.
- Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
- Participated in seasonal promotions by setting up special displays within the store's garden area.
- Assisted other departments when needed with tasks related to landscaping projects around the store premises.
- Checked stock levels and restocked shelves as needed within the garden department.
- Cultivated and maintained garden displays throughout the store.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
Manager
McDonald's
Anniston, AL
06.2016 - 01.2021
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Lawn Associate
Self-employeed
Anniston, AL
01.2015 - 06.2020
- Aided in ensuring the well-being of plants
- ensured equipment was put away
- assisted in grass at requested level
- Inspected work areas for cleanliness before leaving the job site.
Education
High School Diploma -
Alexandria Alabama High School
Alexandria, AL01-1996
Skills
- Order Accuracy
- Barcode scanning
- Complaint resolution
- Upselling strategies
- organization
- on time productivity
- Stock replenishment
- Product Rotation
- Customer Engagement
- Online Order Processing
- Prioritizing Orders
- Relationship Building
- Attention to Detail
- Upbeat and Outgoing Attitude
- Verifying Order Accuracy
- Heavy Lifting
- Planning and Organization
Timeline
Online Grocery Associate
Walmart
08.2021 - 01.2023
Manager
McDonald's
06.2016 - 01.2021
Botanical Garden Associate
Anniston Museum Of Natural History
01.2016 - 06.2022
Lawn Associate
Self-employeed
01.2015 - 06.2020
High School Diploma -
Alexandria Alabama High School