Melanie Hill

• Paid attention to detail while completing assignments.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated leadership skills in managing projects from concept to completion.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.

• Researched and rapidly resolved client conflicts to maintain key accounts.
• Engaged clients in person and over phone to answer questions and address complaints.
• Resolved concerns with the mis-delivery of customer packages.

I worked with individuals having multiple special needs. During the beginning of the week, our team would prioritize putting a calendar together for the entire week. Our calendar consisted of daily activities inside the building and weekly outings.