Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanie Hilliard

Kent,WA

Summary

Enthusiastic motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Flexible individual promoting 27 year career as a Food Service Worker and Medical Support Assistant . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized and professional in diverse routine and complex situations.

Overview

26
26
years of professional experience

Work History

Health Technician

VA MC
01.2023 - Current
  • Workload prioritization and multitasking demonstrated regularly in high-volume workload environment while working collaboratively with peers, medical staff, and leadership
  • Work independently on routine or continuing assignments within established rules, regulations, and policies
  • Gathered and analyzed both qualitative and quantitative data to assess workplace's strengths and areas for improvement
  • Work closely with staff and senior leadership to support key strategies and operational goals
  • Ability to communicate effectively and professionally in person, electronically and or by telephone with internal and external stakeholders
  • Ability to operate computerized programs and systems to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
  • Conduct analysis of qualitative and quantitative data for various efficiency and performance measures, utilization, productivity.
  • Receive and respond appropriately on inquiries and sensitive issues from public, Veterans, VA staff, other government agencies
  • Provide administrative/program support to VA Dietary Department.
  • Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
  • Process incoming secure messages, coordinate with care team, participate in team huddles and team meetings.
  • Skill in communicating with individuals to obtain desires effect and coordinating with variety of interdisciplinary care team staff.

Food Service Worker/Supervisor WG-4

VA MC
01.1999 - 01.2022
  • Routinely research and interpret regulations, policies, procedures, and operating standards to ensure that Safety and Rules of Procedure were always met
  • Prioritize tasks to ensure that all deadlines were met
  • Worked closely with staff and senior leadership to support key strategies and operational goals
  • Can quickly adjust when dealing with issues concerning Safety and Equipment
  • Thoroughly trained and versed in sanitation and proper food handling procedures
  • Serve as trainer for new staff, developed their skills and further educated employees as progressed in seniority
  • Serve as safety monitor throughout day by, ensuring foods are maintained at appropriate temperature, ensuring that there is no cross contamination, double checking food trays before delivery to avoid exposure to allergens.
  • Serve as quality assurance check point, ensure that all perishable items were within their usage date, ensured that all foods were maintained accordingly, ensured that all areas were properly labeled according to what type of food was stored and ensured that facility adhered to first in, first out policy
  • Assembled and delivered nourishment's for patients, ensured that preparation was of utmost standard
  • Interpretation and understanding medical notes to prepare adequate meal plan for all inpatients within facility
  • Maintained open channel of communication to effectively communicate with multiple departments to provide proper care to veterans
  • Skill in customer service with ability to identify customer concerns and refer to appropriate staff, as necessary, to ensure satisfactory resolution.

Education

Skills

    • Professionalism
    • Time management abilities
    • Adaptability and Flexibility
    • Systems Quality Evaluations
    • Patient Services
    • Problem-solving aptitude
      • Active Listening
      • Multitasking Abilities
      • Reliability
      • Strong Work Ethic
      • Punctual and Dependable
      • Customer Service

References

  • Jason Park, 253-583-2372, Supervisor
  • Dana Lukens, 206-764-2078, Assistant Director
  • Jessica Petersen, 206-716-5649, Chief of Nutrition and Food Service

Timeline

Health Technician

VA MC
01.2023 - Current

Food Service Worker/Supervisor WG-4

VA MC
01.1999 - 01.2022

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Melanie Hilliard