Melanie Hines
Elgin,IL
Summary
Dynamic professional with a proven track record at Spirit Halloween Store, adept in team leadership and customer service. Excels in compassionate communication and budgeting, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and organization, consistently achieving goals through collaboration and innovative problem-solving.
Overview
2025
2025
years of professional experience
Work History
Nanny
Self Employed
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Store Manager
Spirit Halloween Store
07.2022 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Education
Associate In Science - Mortuary Science
Worsham College of Mortuary Science
Wheeling, IL09.2023
Skills
- Compassionate communication
- Regulatory compliance
- OSHA regulations
- Mortuary operations
- Cremation services
- Budgeting and finance
- Grief counseling
- Empathetic
- Body preparation
- Knowledge of software program
- Legal compliance
- Organ donor reconstructions
- MS word, excel, and outlook
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Customer service
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Cash management
Timeline
Store Manager
Spirit Halloween Store
07.2022 - 11.2024
Nanny
Self Employed
Associate In Science - Mortuary Science
Worsham College of Mortuary Science
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