Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melanie Hodges

Gilbert,AZ

Summary

Results driven treasury professional with 21 years in banking, driving revenue growth and exceeding goals. Proven track record fostering rapport, establishing bonds, creating trust, nurturing connections. Forging partnerships, developing closeness, strengthening ties, networking effectively, and building strong relationships.

Overview

22
22
years of professional experience

Work History

Cash Management Solutions Officer

Chase
02.2024 - Current


  • Enhanced cash flow by optimizing daily liquidity management processes.
  • Designed customized cash management solutions for clients to maximize their working capital.
  • Evaluated emerging technologies and tools relevant to the field of cash management, recommending innovative solutions that enhanced operational performance.
  • Subject matter expert for Cash Management Solutions to assigned BRM Market
  • Liaising with implementations teams to ensure smooth product implementations
  • Driving participation and product engagement with the goal ensuring BRMs exceed the Cash Managements budget
  • Leveraging core knowledge and promote cash Management solutions to clients and prospects.
  • Building collaborative internal relationships to develop and foster partnerships with assigned Relationship Managers, AMs, MMs, Divisional Directors

Fraud Analyst Specialist

Chase Paymentech
10.2021 - 02.2024
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.

National Service Team

Chase Bank
08.2017 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Branch Complaint & Escalations

Chase Bank
04.2017 - 10.2021
  • Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
  • Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
  • Streamlined escalation processes for quicker issue resolution and improved customer experience.
  • Coordinated efforts with other departments to ensure seamless service delivery during critical situations involving multiple parties.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Balanced competing priorities while managing multiple escalated cases simultaneously, ensuring each received prompt attention without compromising service quality elsewhere.
  • Provided guidance to team members in resolving high-stakes customer concerns, ensuring timely and appropriate solutions were provided.

Assistant Branch Manager, Operations

Chase Bank
04.2003 - 08.2017
  • Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
  • Strengthened internal controls, resulting in a marked reduction in instances of fraud and other forms of financial malfeasance.
  • Cultivated strong relationships with clients by consistently providing exceptional service tailored to their individual needs.
  • Developed marketing strategies designed to drive increased foot traffic into the branch location; these efforts resulted in an uptick in new account openings over time.
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
  • Improved customer satisfaction with prompt issue resolution and proactive communication.
  • Analyzed business trends to identify areas of opportunity for improved sales performance within the local market segment.

Education

Master of Science - Medical Assistant

Pima Medical Institue
Mesa, AZ
05-1996

Associate of Arts - General Education

Mesa Community College
Mesa
08-1995

High School Diploma -

Santa Clara High School
Santa Clara, CA
06-1990

Skills

  • Bank relationship management
  • onboarding clients on Chasecom and enrolling them in services
  • Quickly learned Treasury products
  • Payment processing
  • Business relationship management
  • Time management abilities
  • Credit analysis
  • Cash management solutions
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Accomplishments

  • Created highly effective new LMOS that significantly impacted efficiency and improved operations.

    • ● Consistently maintained high customer satisfaction ratings.

    ● Received recognition from varies branch and management for getting quick resolution

    ● Junior Achievement Volunteer

    ● Business Execution

    ● Presentations

    ● Quality Control / Audits

Timeline

Cash Management Solutions Officer

Chase
02.2024 - Current

Fraud Analyst Specialist

Chase Paymentech
10.2021 - 02.2024

National Service Team

Chase Bank
08.2017 - 10.2021

Branch Complaint & Escalations

Chase Bank
04.2017 - 10.2021

Assistant Branch Manager, Operations

Chase Bank
04.2003 - 08.2017

Master of Science - Medical Assistant

Pima Medical Institue

Associate of Arts - General Education

Mesa Community College

High School Diploma -

Santa Clara High School

Similar Profiles

CREATE PROFILE
Melanie Hodges