Melanie Homen
Sparks
Summary
Dynamic Workforce Management Analyst with a proven track record at Harley Davidson Financial Services. Excelled in enhancing workforce efficiency by leveraging skills in data analysis and teamwork. Experienced workforce management professional prepared for this role. Proven ability to analyze data, forecast staffing needs, and optimize workforce productivity. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in scheduling, reporting, and utilizing workforce management software. Reliable, adaptable, and results-driven.
Overview
15
15
years of professional experience
Work History
Workforce Management Analyst
Harley Davidson Financial Services
11.2017 - Current
- Mentored junior analysts on best practices in workforce management analytics techniques.
- Overhauled outdated reporting systems, introducing modern tools that increased data accuracy and accessibility.
- Implemented key performance indicators to measure workforce efficiency, leading to targeted improvements.
- Continuously monitored industry trends in order to stay up-to-date on emerging technologies related to workforce optimization.
- Coordinated closely with department heads to align workforce needs with business objectives.
- Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
- Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
- Created custom reports to track team performance, enabling informed decision-making and targeted interventions.
- Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
- Managed time-off requests and shift swaps efficiently, maintaining a fair and balanced schedule for all employees involved.
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Analyst Real Time Workforce Management
Harley Davidson Financial Services
01.2010 - 11.2017
- Developed actionable insights for strategic planning through comprehensive data analysis.
- Gathered and interpreted data, supporting decision-making processes across departments.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Douglas High School
Minden, NV06-1996
Skills
- Scheduling optimization
- Workforce planning
- Data collection & research
- Microsoft Excel
- Data analysis
- Staffing requirements
- Maintaining service levels
- Teamwork and collaboration
- Time management
Timeline
Workforce Management Analyst
Harley Davidson Financial Services
11.2017 - Current
Analyst Real Time Workforce Management
Harley Davidson Financial Services
01.2010 - 11.2017
High School Diploma -
Douglas High School
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