Melanie Homer
Commerce City,CO
Summary
Accomplished and results-oriented professional with demonstrated success in developing and implementing strategic approaches to drive market growth. Strong communicator with natural leadership talent and high energy. Offering over 30 years of sales, marketing and management experience. Deeply committed to customer service and satisfaction.
Overview
35
35
years of professional experience
Work History
Sales Coordinator
QC Kinetix
07.2021 - 02.2023
- Achieved year-over-year revenue growth in two non-surgical regenerative medicine clinics in Denver market. Maintained high closing average thru consistent consultative selling techniques in concierge medicine.
- Utilized excellent communication and interpersonal skills to successfully build patient rapport. Exuded passion for product and treatment plans to overcome objections and meet needs of patients. Consistently followed up with patients on non clinic days to ensure excellent customer service.
- Proficient in presenting cash and 3rd party financing options for non-insurance elective procedures.
- Liaised with franchise owners, medical providers, administrative support and corporate to effectively build positive team environment. Maintained 100% retention of staff during sale of clinics to new owners.
Patient Coordinator
Dynamic Dental Solutions
11.2020 - 07.2021
- Provided elevated patient environment to assist individuals on their path toward ultimate health with state of art, biological/holistic dental care
- Recognized for outstanding customer service in following up patient requests in timely manner, treating patients with compassion and respect and resolving difficult situations
- Successfully managed schedule to maximize production and maintained patient flow. Increased new patient comprehensive exams by 15%.
- Provided high energy, welcoming front desk experience. Successfully juggled multiple responsibilities and personalities in professional and poised manner. Built strong collaborative connections with team and patients.
Scheduling and Marketing Coordinator
Kulkarni Orthodontics Inc.
09.2019 - 07.2020
- Oversaw business communications and coordinated event promotion to increase brand awareness.
- Responsible for first impressions, answering phones to schedule appointments and promote practice to potential patients.
- Improved marketing initiative outreach and building engagement by coordinating social media marketing on Facebook and Instagram platforms.
Business Assistant
Stanley Shores Dental Group
06.2018 - 01.2019
- Answered phones and transferred callers to relevant departments and staff members.
- Greeted visitors and answered phone calls to provide assistance and general information.
- Scheduled patients for large practice of dentists and dental hygienists. Learned many dental procedures and actively scheduled to maximize productivity.
- Verified insurance and loaded into software for accurate and timely reimbursement.
- Created ideal first impressions by effectively maintaining waiting area's appearance, engaging patients and communicating with staff for timely patient flow.
Marketing Coordinator/Orthodontic Assistant
Nestman and Eng Orthodontics
01.2012 - 06.2017
- Created and implemented marketing strategies to promote orthodontic practice for 4 locations, internally and externally. Responsible for contests, social media, interior decor and public outreach events.
- Directed advertisement, banner and signage projects from conceptualization to final delivery. Responsible for purchasing promotional items to drive brand awareness.
- Developed and built relationships with referring doctors, school administrators and community facilitators to grow market share.
- Utilized team approach to drive cross functional alignment to successfully achieve marketing initiatives.
Sales Associate/Merchandiser
Eddie Bauer, Inc
03.2008 - 12.2011
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Consistently surpassed sales goals. Achieved associate of Quarter for Western Division.
- Developed strong customer following. Promoted to second store to grow clientele and train other associates how to develop client following.
Pharmaceutical Sales Representative
Publicis Selling Solutions
06.1997 - 09.2003
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales,
- McNeil: Planned and organized daily sales call activities to maximize achievement of sales and market share objectives,
- Astra Zeneca: Successfully wrapped up territory to fulfill contract agreement: awarded $1k.
- Aventis: Sales team grew business 21.13% above 15% baseline vs prior period: team achieved highest percent sales increase in district.
- Proctor & Gamble: Achieved highest percent increase (May vs April'97) in division: grew market share 4.6% in niche market: surpassed sales goals through successful market penetration.
- SmithKline Beecham: Increased market share 10%: managed new product introduction: earned sales achievement and bonus based on sales volume.
Manager
Eddie Bauer, Inc
06.1992 - 05.1994
- Managed $3mm store: increased store volume over 2 year period and decreased shrink by 1%
- Received recognition from vice president for customer service achievement.
Manager
Gantos, Inc
06.1988 - 05.1992
- Achieved 5 promotions in 3 year period based on performance and leadership skills.
Education
Dental Assisting Certificate -
American School of Dental Assisting
Fort Collins, CO12.2011
Bachelor of Applied Arts - Retail Management
Central Michigan University
Mount Pleasant, MI12.1987
Skills
- Sales Techniques
- Customer service
- Event Planning
- Branding
- Client contact
- Workflow coordination
- Training and Development
- Promotions planning skills
- Marketing strategy
- Relationship development
Timeline
Sales Coordinator
QC Kinetix
07.2021 - 02.2023
Patient Coordinator
Dynamic Dental Solutions
11.2020 - 07.2021
Scheduling and Marketing Coordinator
Kulkarni Orthodontics Inc.
09.2019 - 07.2020
Business Assistant
Stanley Shores Dental Group
06.2018 - 01.2019
Marketing Coordinator/Orthodontic Assistant
Nestman and Eng Orthodontics
01.2012 - 06.2017
Sales Associate/Merchandiser
Eddie Bauer, Inc
03.2008 - 12.2011
Pharmaceutical Sales Representative
Publicis Selling Solutions
06.1997 - 09.2003
Manager
Eddie Bauer, Inc
06.1992 - 05.1994
Manager
Gantos, Inc
06.1988 - 05.1992
Dental Assisting Certificate -
American School of Dental Assisting
Bachelor of Applied Arts - Retail Management
Central Michigan University
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