MELANIE HOOKS
CINCINNATI
Summary
Dynamic Office Coordinator at TriHealth with a proven track record in enhancing client retention through exceptional customer service. Skilled in appointment scheduling and records management, I effectively supported staff productivity and maintained confidentiality. Recognized for fostering strong client relationships and streamlining office operations to drive organizational success. Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Office Coordinator
TriHealth
08.2003 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
Education
High School Diploma -
Northwest High School
Cincinnati, OHSkills
- Appointment scheduling
- Customer service
- Office administration
- Administrative support
- Records management
- Technical support
- Client relationship management
- Vendor relations
- Calendar management
- Electronic health records
Timeline
Office Coordinator
TriHealth
08.2003 - Current
High School Diploma -
Northwest High School
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