Melanie Hooper
Bremerton,WA
Summary
MELANIE HOPER PROFESSIONAL SUMMARY Dependable and focused, ready to perform various office duties to improve workflow and productivity. Quick learner able to multitask and identify priorities to meet strict deadlines. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Highly motivated with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Barista
West Hills Honda
03.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Nutrition Service Aide II
CHI, Franciscan Health Care
04.2019 - 11.2019
- Met expected needs of nutrition services by reviewing diet plans and placing food orders
- Verified patients received appropriate nourishment and meals based upon dietary requirements
- Maintained safe and sanitary food service practices.
Service Writer
Heartland Toyota
01.2019 - 04.2019
- Documented all call information according to standard operating policies and procedures
- Updated records with details of customer interactions and transactions
- Set up customer accounts in system and updated details to reflect current information
- Prepared service orders, including documenting concerns, estimating time and costing out services
- Invoiced customers and processed payments for services
- Solicited sales of new or additional services or products
- Referred unresolved customer grievances to designated departments for further investigation.
Retail Manager
Palmer Ordnance
07.2015 - 10.2018
- Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values
- Regulated shrinkage and supported loss prevention objectives with close monitoring of store security protocols
- Collaborated with store management to oversee and direct retail store operations
- Managed cash drawer assignment and distribution and assisted with balancing and reconciling before and after shifts
- Drafted weekly sales and inventory reports to inform management
- Oversaw opening and closing duties and delegated tasks to promote efficient operations.
Nutrition Service Aide
CHI Franciscan Health Care
07.2014 - 07.2015
- Met expected needs of nutrition services by reviewing diet plans and placing food orders
- Verified patients received appropriate nourishment and meals based upon dietary requirements
- Organized, delivered and picked up patient meal trays
- Operated the facility coffee stand as a barista serving over 650 customers daily.
Education
Diploma -
Olympic College
Bremerton, WASkills
- Administrative support
- Professional communication
- Clerical support
- Multitasking
- Attention to detail
- Microsoft Office Suite
- Recordkeeping
- Control of Sensitive Information
Timeline
Barista
West Hills Honda
03.2023 - Current
Nutrition Service Aide II
CHI, Franciscan Health Care
04.2019 - 11.2019
Service Writer
Heartland Toyota
01.2019 - 04.2019
Retail Manager
Palmer Ordnance
07.2015 - 10.2018
Nutrition Service Aide
CHI Franciscan Health Care
07.2014 - 07.2015
Diploma -
Olympic College
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