Melanie Huff
Albany,OR
Summary
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Program Supervisor
Transition Projects
08.2023 - Current
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced shelter services by implementing improved intake procedures and resource allocation.
- Increased community awareness of homelessness issues through public speaking engagements and outreach programs.
- Developed and maintained partnerships with local agencies to provide comprehensive support services to residents.
- Evaluated program effectiveness, implementing changes as needed to meet the evolving needs of the homeless population.
- Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
- Oversaw financial management of the shelter, including budget development, expense tracking, and reporting.
- Maintained accurate records of client data for reporting purposes and program evaluation.
- Ensured compliance with federal, state, and local regulations governing homeless service provision.
- Recruited hired, trained, and supervised a diverse team of staff members and volunteers.
- Developed emergency response protocols in collaboration with local first responders to ensure safety during crises or natural disasters.
- Established clear communication channels between staff members to facilitate efficient information sharing regarding client progress or concerns.
- Advocated on behalf of clients at city council meetings or other relevant forums when necessary in order to address systemic barriers facing those experiencing homelessness.
- Fostered a culture of continuous improvement within the organization by regularly soliciting feedback from employees about their experiences working at the shelter.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Advocated for social and community service programs to increase awareness and funding.
- Collaborated with community members to develop and implement service initiatives.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Case Manager
New Narrative
04.2021 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Project Coordinator
Do Good Multnomah
01.2018 - 02.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Arranged travel and accommodation for team members and project partners.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
Education
Bsw - Social Work
Walden University
Minneapolis, MN06.2026
Skills
- Program Development
- Staff Management
- Conflict Resolution
- Operational Standards
- MS Office
- Community Resources
- Telephone Etiquette
- Verbal and Written Communication
- Financial Support
- Case Notes
- Utilization Management
- Data Entry and Analysis
- Reading Comprehension
- Multitasking and Organization
- Case Planning and Management
- Utilization Criteria
- Optimize Staff Performance
- Prepare Budgets
- Direct Operations
- Research
- Documentation
- Strategic Planning
- Process Improvement
- Staff Development
- Complex Problem-Solving
- Training and Mentoring
- Resource Allocation
- Industry Knowledge
- Organizational Skills
- Quality Control
- Ethical Conduct
- Project Planning
- Analytical Thinking
Certification
CRM 2, PWS, PSS, QMHA1, CADC_R, IPS, MANDT certified Trainer, PURSUING BSW,
Timeline
Housing Program Supervisor
Transition Projects
08.2023 - Current
Case Manager
New Narrative
04.2021 - Current
Project Coordinator
Do Good Multnomah
01.2018 - 02.2021
Bsw - Social Work
Walden University