Summary
Overview
Work History
Skills
Timeline
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Melanie Hughes

Searsport,ME

Summary

With a proven track record at Bank of America for 29 years, I excel in global program management and leadership development, significantly growing the Military Connections community and enhancing manager excellence. My expertise in collaborative learning and strategic planning, coupled with a talent for fostering diversity and inclusion, drives substantial organizational achievements and employee growth.

Overview

10
10
years of professional experience

Work History

Manager Excellence Consultant

Bank of America
Belfast, ME
05.2024 - 01.2025
  • Provided targeted support to mid-level managers, focusing on leadership development and advancing key enterprise priorities.
  • Facilitated monthly collaborative learning circles, enabling new managers to excel in their roles by aligning learning with enterprise initiatives.
  • Delivered interactive sessions for high-potential managers, equipping them with tools and strategies for career and leadership growth.

Veteran Development Program Manager

Bank of America
Belfast, ME
01.2021 - 07.2024

Developed professional skills for hundreds of veterans by managing and executing all logistics of the program including securing senior leader guest speakers, scheduling/facilitating prep-calls, hosting sessions, coaching/consulting participants, and analyzing survey results for improvement opportunities.

Talent Consultant

Bank of America
Belfast, ME
11.2014 - 05.2024
  • Managed the Enterprise Veteran Development Program, developing professional skills for hundreds of veterans and expanding the program globally (U.S., U.K., and India).
  • Created a "Managing a Veteran Toolkit" to support veteran employees and their managers with identifying and leveraging transferable skills
  • Grew the Military Connections on-line social community from 700 to over 20,000 members.
  • Delivered learning opportunities as a Manager Learning Consultant achieving participation rates above enterprise benchmarks.
  • Led the Manager Excellence Community Program, scaling membership from 1,200 to over 20,000 globally and driving year-over-year engagement growth.

Skills

    Technical Skills

  • Leadership Development Programs
  • Collaborative Learning Facilitation
  • Curriculum Review
  • Employee Relations and Policy Compliance
  • Training and Instruction (In-Person and Virtual)
  • Data Analysis and Survey Feedback interpretation
  • Global Program Management
  • Talent Acquisition and Onboarding

    Soft Skills

  • Leadership and Team Motivation
  • Communication and Presentation
  • Conflict Resolution and Mediation
  • Adaptability and Change Management
  • Coaching and Mentoring
  • Strategic Planning and Execution
  • Interpersonal Relationship Building
  • Problem-Solving and Decision- Making

Timeline

Manager Excellence Consultant

Bank of America
05.2024 - 01.2025

Veteran Development Program Manager

Bank of America
01.2021 - 07.2024

Talent Consultant

Bank of America
11.2014 - 05.2024
Melanie Hughes