Melanie Hughson

• Researched and defined product strategy, OKRs and go to market for SaaS products to enhance experience for all users including: self service capabilities, new payment flows, subscription and account management, implementing use of QR codes, and initializing SSO capabilities for enterprise partners
• Worked closely with our largest, global partners (Hilton, British Telecom, Charter Communications) to set strategy and roadmap for new SaaS concepts that increase NOI such as: Implemented loyalty enrollment data capture via API and data visualization to drive customer retention, defined a Provider ID integration that seamlessly unites end user information, creating a direct relationship catalyst between Customer and Service Provider to improve customer service and marketing opportunities
• Collaborated on several releases defining API requirements between Eleven and 3rd Party Integrators, providing valuable integrations for partners that reduce boots on the ground work for their property staff and increase NOI.
• Managed relationships with supply chain partners, enabling necessary materials and hardware to remain readily available.
• Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.

• Continuation of role from AltSource (acquisition), with addition of bringing 3 product professionals under my direction in order to drive change management throughout organization
• Releases included retrofitting Consumer Cellular online footprint to ADA standards, conduct AB experiments, own e-commerce experience, defining strategy and roadmap for new Mobile App, working closely with C team to develop strategy to migrate customers from 3G towers
• Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
• Increased new client acquisition through targeted initiatives.
• Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.

• Guided cross-functional teams spread across US and Vietnam to create and improve custom software products for our B2C client, focusing on customer digital experience across Web, e-commerce, Mobile App and Communications
• Provided consulting to client to establish strategy and roadmap for product, coordinate and interface with engineering, design, and outside vendors to successfully bring new features to market
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements to increase product value.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
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• Provided account oversight for 60+ clients including resource allocation, client onboarding, sales, budgeting, and project planning
• Served as Executive Team member providing utilization and revenue reports and insights, identifying annual and quarterly strategic goals for company, and drove collaboration and process improvement to meet goals
• Directly managed team of Account Managers, Paid Media, and SEO Strategists.

• Managed Small/Medium government Finance & Administration software implementation projects (custom & SaaS) including kick-off meetings, planning sessions with key functional leaders, developing detailed project plans outlining scope, schedule, and budget
• Managed technical resource allocation, monitored to ensure compliance with project plan and contract; mitigating issues and risks across multiple cross-functional teams and served as key client liaison throughout implementation.

• Managed over-arching project portfolio for new clients
• Maintained agency-wide CRM database as well as presentation, proposal and RFP materials, including creative RFP budgets and timelines
• Prepared responses for RFP requests and executed new client onboarding between cross-functional teams.

Key player in developing and implementing the User Acceptance Testing plan and augmenting the BusinessRequirements for the online Oregon Employer Services Portal. (Launched early 2013)

• Launched a project control documents restructure project in conjunction with redesigning a collaborative intranet site aimed at improving communication, achieving documentation compliance, and improving project performance.
• Research and compile statistical information, maintain records for 40+ DCS projects, 100+ mainframe systems work

requests and multiple Program performance benchmarks to help guide the Child Support Program's projectmanagement and portfolio management functions.

• Analyze and provide business requirements for a new web based database, housing over 5000 archived mainframe and IS system fix and enhancement requests, as well as provide requirements for a front-end user interface.
• Provide critical project support for the CSEAS Modernization Project, which will bring a modernized child support enforcement system to Oregon including; assisting with the development of vendor procurement contracts,Statement of Work (SOW), Project Timeline, Work Breakdown Structure (WBS), Risk & Issues Log, Assumptions Log,Project Charter, and RFPs for multiple vendors.
• Kept projects on schedule by managing deadlines and adjusting workflows
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Managed all aspects of multiple single-family residential properties including market analysis, negotiating lease terms, advertising properties, managing vendors, contractors and maintenance staff, preparing tenant notices and reporting as required.

• Ensure compliance with Oregon Landlord Tenant Law, HOA rules and Fair Housing Act.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Drive advertising efforts and manage all areas of multiple short term vacation rentals.
• Manage and maintain all office functions necessary for small business to thrive.
• Identified and resolved issues between employees, promoting better collaboration and mutual respect.
• Monitored industry trends, keeping current on latest changes and competition in industry.