Melanie Humphreys
Columbus,GA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Professional Realtor
NORMAND REAL ESTATE, LLC
01.2022 - Current
- Abide by the Code of Ethics and Standards of Practice as set forth by the National Association of Realtors and the brokerage firm
- Collaborated with mortgage lenders, home inspectors, and other professionals to ensure seamless transactions for all parties involved.
- Negotiated favorable contract terms for clients, protecting their interests and securing the best possible deals.
- Strengthened relationships with potential buyers and sellers through consistent communication, ensuring a smooth transaction process.
Professional Realtor
COLDWELL BANKER KENNON, PARKER, DUNCAN & DAVIS
08.2018 - 01.2022
Legal Assistant to the HONORABLE JENNIFER COOLEY
THE LAW FIRM OF CHANCEY & COOLEY, LLC
12.2017 - 06.2018
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Interviewed witnesses.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Coordinated and Scheduled mediations.
DIRECTOR, TS2 BUSINESS SYSTEMS/RISK MANAGEMENT OPERATIONS
TSYS (Retired)
01.1995 - 01.2015
- Overall responsibility for day-to-day client development requests for TSYS risk management product suite
- Oversight of risk management product suite development and implementation
- Maintained and sustained vendor partner relationships for integrated products and services
- Prioritize and manage work to align with corporate and financial goals
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Logistics Coordinator
BURNHAM SERVICE CORPORATION
01.1993 - 01.1995
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Customer Service Representative Supervisor
BURNHAM SERVICE CORPORATION
06.1983 - 01.1993
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Licensed Salesperson -
Real Estate Commission of Alabama
Montgomery, AL10.2018
Licensed Salesperson -
Real Estate Commission of Georgia
Atlanta, GA08.2018
Leadership Institute -
Aberdeen Woods Conference Center
Peachtree City, Georgia04.2002
Bankcard Industry Certification -
Peachtree City, GA05.1999
Programming Certification -
Columbus State University
Columbus, Georgia04.1997
Skills
- Time management mastery
- Technological proficiency
- Problem solving prowess
- Financial analysis
- Ethical conduct awareness
- Strong communication
- Client-oriented
Certification
- Accredited Buyer's Representative (ABR)
- Seller Representative Specialist (SRS)
- Real Estate Salesperson License - GA & AL Real Estate Commission.
- National Association of REALTORS® (NAR) Membership
- Graduate, REALTOR® Institute (GRI)
Timeline
Professional Realtor
NORMAND REAL ESTATE, LLC
01.2022 - Current
Professional Realtor
COLDWELL BANKER KENNON, PARKER, DUNCAN & DAVIS
08.2018 - 01.2022
Legal Assistant to the HONORABLE JENNIFER COOLEY
THE LAW FIRM OF CHANCEY & COOLEY, LLC
12.2017 - 06.2018
DIRECTOR, TS2 BUSINESS SYSTEMS/RISK MANAGEMENT OPERATIONS
TSYS (Retired)
01.1995 - 01.2015
Logistics Coordinator
BURNHAM SERVICE CORPORATION
01.1993 - 01.1995
Customer Service Representative Supervisor
BURNHAM SERVICE CORPORATION
06.1983 - 01.1993
Leadership Institute -
Aberdeen Woods Conference Center
Programming Certification -
Columbus State University
- Accredited Buyer's Representative (ABR)
- Seller Representative Specialist (SRS)
- Real Estate Salesperson License - GA & AL Real Estate Commission.
- National Association of REALTORS® (NAR) Membership
- Graduate, REALTOR® Institute (GRI)
Licensed Salesperson -
Real Estate Commission of Alabama
Licensed Salesperson -
Real Estate Commission of Georgia
Bankcard Industry Certification -
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