Melanie Ibanez
Paterson,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Skills
- Staff Training
- Setting Up Appointments
- Clerical Support
- Database Administration
- Google Drive
- Credit and Collections
- Deductible Collection
- Employee Paperwork
- Operations Management
- Reminder Calls
- Administration and Operations
- Wire Transfer
- Customer Service Management
- Coaching and Training
- Microsoft Office
- Disciplinary Action
- Operational Support
- Expense Reporting
- Patient Admission
- Payroll Administration
- Supply Replenishment
- Office Supplies and Inventory
- Employee Performance Evaluations
- Office Management Software
- Billing and Invoicing
- Accounts Payable and Receivable
- Employee Supervision
- Customer Service
- Financial Reporting
Work History
Office Manager
Werner Final Mile
2021.09 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Revenue reporting to corporate office. Download finance reports and ensure invoice confirmation of payment accuracy.
- Creation of Debit & Credit forms and submitted to accounting department for processing.
Director of Operations
tapfood Delivery Service
Short Hills , NJ
03.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Trained new drivers in app usage & company protocols.
- Occasionally drove during high peak delivery hours.
- Supervised drivers & interacted with restaurant owners/management to ensure optimal delivery service for customers.
- Settled weekly payroll for all drivers & staff.
Office Manager
Aria Logistics
2019.09 - 2021.09
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Processed & confirmed payroll accuracy for all independent drivers & helpers.
- Weekly reconciliation & reports created to senior management
- Created payroll checks via Quickbooks.
- Created 1099 tax forms for all independent contractors
- Certificate of Insurance processing for delivery completion.
Office Manager
NEHDS Logistics
2016.04 - 2018.09
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Revenue reporting to corporate office. Download finance reports and ensure invoice confirmation of payment accuracy.
- Creation of Debit & Credit forms and submitted to accounting department for processing.
- Directed dispatching, routing, and tracking of 20-50 fleet vehicles.
- Managed 3 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Called customers to confirm delivery time frames, organize special delivery protocols.
Office Manager & Assistant General Manager
FGO Logistics
2012.04 - 2016.06
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used DispatchTrack to schedule & route customers for delivery of their appliances.
- Created delivery teams daily manifest.
- Processed Certificate of Insurance (COI) for delivery teams to gain access to customer's home to complete delivery.
Education
No Degree - Liberal Arts And General Studies
Union County College
Cranford, NJHigh School Diploma -
Elizabeth High School
Elizabeth, NJ06.2003
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
tapfood Delivery Service
03.2022 - Current
Office Manager
Werner Final Mile
2021.09 - Current
Office Manager
Aria Logistics
2019.09 - 2021.09
Office Manager
NEHDS Logistics
2016.04 - 2018.09
Office Manager & Assistant General Manager
FGO Logistics
2012.04 - 2016.06
No Degree - Liberal Arts And General Studies
Union County College
High School Diploma -
Elizabeth High School
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