Melanie Ildefonso

• Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
• Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
• Greets, receives, and prepares patients for appointments/procedures with compassion ,courtesy ,and respect.
• Receives, screens, and directs telephone calls.
• Maintains office and patient records.
• Participates in quality improvement and utilization review activities.
• Adjusts to fluctuating peaks in patient flow and other operational demands while maintaining quality.
• Ensures work space is organized.
• Performs other duties as assigned by manager.
• Strong charting/documentation skills.
• Ability to effectively communicate with people at all educational

levels and from various diverse backgrounds.

• Plan and execute immersive activities

• Foster a positive, collaborative work environment

• Assist in marketing and outreach efforts

• Generate financial reports and records for all program-related costs

• Oversee daily administrative, operational, and logistical activities

• Maintain consistent communication with external vendors and organizer

• Monitoring data bases within the program

• Experience in leading staff
• Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
• Developed and implemented program activities according to established goals and objectives.
• Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.