MELANIE IOANE
Keaau,USA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Signature Aviation
03.2024 - Current
- Answered and directed incoming telephone calls with professionalism and efficiency.
- Maintained and organized physical and digital filing systems to ensure easy retrieval of documents.
- Coordinated travel logistics for incoming flight crews and passengers.
- Liaised effectively with fueling teams, Department of Transportation (DOT), USDA, and Customs and Border Protection to ensure compliance and smooth operations.
- Processed billing and invoicing for all aircraft services accurately and in a timely manner.
- Communicated with aircraft operators regarding outstanding invoices to ensure prompt payment and resolve discrepancies.
- Demonstrated strong conflict resolution skills by managing high-pressure situations with professionalism and composure.
- Built strong customer relationships through active listening and personalized service, resulting in positive feedback.
Territory Manager
Spectrum
06.2023 - 02.2024
- Supervise and support three Store Managers and a team of 25 Specialists across multiple locations.
- Travel between store locations to provide hands-on leadership, guidance, and operational support.
- Provide clear strategic direction to the management team to align with company goals.
- Ensure the sales team delivers exceptional customer experiences by fostering meaningful conversations and actively listening to customer needs.
- Identify operational challenges and develop actionable plans to drive performance improvements.
- Proactively seek opportunities to grow the business and increase revenue through strategic initiatives.
- Deliver consistent coaching and development through one-on-one sessions, team huddles, and staff meetings.
- Foster a culture of continuous learning through role-playing, knowledge sharing, and team engagement activities.
- Implement and enforce company cash management policies to ensure financial accuracy and accountability.
- Maintain high operational standards, including store appearance, inventory management, and compliance.
- Provide ongoing support and motivation to team members to drive engagement and performance.
- Analyze sales reports and performance metrics to identify trends, optimize staffing, and target high-impact areas.
Store Manager
Spectrum
11.2018 - 06.2023
- Ensures sales team are retaining customers through positive conversations and listening to the needs of each customer
- Identifies issues and builds action plans
- Seeks opportunities to grow the business and increase sales
- Provides coaching and directions to the team- one on ones, huddles, team meetings
- Creates an environment of continuous learning, role-playing, huddles
- Implements and enforces cash management policy
- Meet or exceed operational standards- store appearance, inventory
- Consistently supports team
- Review reports to monitor sales, hot zones, staffing needs
Store Specialist
Oceanic Time Warner Cable/Spectrum
04.2012 - 11.2018
- Proactively listens and engage with customers
- Maintain strong product knowledge
- Respond to customers issues according to Company Policy
- Consistent with all cash handling procedures and polices
- Generate Sales and exceed goals
Store Manager
Starbucks
11.2006 - 06.2010
- Implements and enforces cash management policy
- Maintain strong product knowledge
- Respond to customers issues according to Company Policy
- Identifies issues and builds action plans
- Monitor traffic to maintain proper staffing
- Generate Sales and exceed goals
Grocery Manager
Safeway
05.2002 - 09.2006
- Implements and enforces cash management policy
- Proactively listen to customers
- Respond to customers issues according to Company Policy
- Identifies issues and builds action plans
- Monitor traffic to maintain proper staffing
- Generate Sales and exceed goals
Education
Diploma -
Waiakea High School
Hilo, HI01.2000
Skills
- Strong organization
- Filing systems
- Document preparation
- Policy enforcement
- Meeting coordination
- File maintenance
- Calendar management
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Attention to detail
- Reliability
Timeline
Customer Service Representative
Signature Aviation
03.2024 - Current
Territory Manager
Spectrum
06.2023 - 02.2024
Store Manager
Spectrum
11.2018 - 06.2023
Store Specialist
Oceanic Time Warner Cable/Spectrum
04.2012 - 11.2018
Store Manager
Starbucks
11.2006 - 06.2010
Grocery Manager
Safeway
05.2002 - 09.2006
Diploma -
Waiakea High School
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