Melanie Irey-Bender
Carthage,NY
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. The desire to take on new challenges. Ability to adept at working unsupervised and quickly mastering new skills. Committed to meeting the needs and adapting to new situations and challenges to best enhance the facility.
Overview
19
19
years of professional experience
Work History
Administrator
East Road Adult Home
Lowville, NY
11.2021 - Current
- Responsible to operate all aspects of the Adult Home 24/7 / Lead and supervise all staff independently as the Operator/Owner resides away
- Meet weekly and monthly deadlines with Owner / Operator of the facility
- Be knowledgeable of all NYSDOH ACF Regulations
- Follow all NYSDOH ACF Regulations
- Oversee staff of 15
- Create staffing schedule
- Hiring and training of all staff
- Supervise monthly in-service staff meetings
- Meet deadlines with all NYSDOH surveys and reports
- Ability to work independently and efficiently
- Establish and enforce clear goals to keep staff working collaboratively
- Comply with company policies , objectives and communication goals
- Build and maintain strong relationships with residents and family members by successfully resolving issues and responding promptly
- Collaborate with social workers / hospitals / home health and physicians to support residents
- Order medications / create monthly MAR for residents
- Pass and monitor all medications to residents
- Make sure the facility and all records are NYSDOH inspection ready at all times
Case Manager
East Road Adult Home
Lowville, NY
09.2020 - Current
- Compile reports on cases and submitt them to supervisors as required.
- Advise staff members on effective strategies for working with challenging resident behaviors.
- Coordinate transportation services for residents who lack access to reliable transportation.
- Facilitate communication between residents, families, caregivers, social services and other agencies to ensure resident needs are met.
- Participate in professional development activities related to case management best practices.
- Support family members by providing information on local support groups.
- Develop individualized care plans with input from clients/ physicians and their families.
- Maintain accurate case records and documentation according to NYSDOH guidelines and regulations
- Organize group activities to provide socialization opportunities for residents.
- Provide crisis intervention support for residents in emergency situations.
- Provide referrals to appropriate health care providers or other community resources.
- Maintain up-to-date case records with case activity status.
- Assist residents in setting realistic goals and developing action plans.
Medical Receptionish
Dr Khan
Carthage, NY
03.2005 - 07.2012
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Hospitality And Tourism
Jefferson Community College
Watertown, NY05-2008
High School Diploma -
Carthage Central High School
Carthage, NY06-1990
Skills
- Organizational Development
- Human Resources Management
- Facility Management
- Patient Safety
- Staff Training and Development
- Emergency Preparedness
- Quality Improvement
- Operations Management
- Critical Thinking
- Employee Supervision
- Decision-Making
- Employee Recruitment and Hiring
- Risk Management
- Medication Dispensing
- Training and mentoring
- Multitasking
- Records Management
- Resident Care Assessment
- Time management abilities
- Teamwork and Collaboration
- Patient Relations
- Regulatory Requirements
Timeline
Administrator
East Road Adult Home
11.2021 - Current
Case Manager
East Road Adult Home
09.2020 - Current
Medical Receptionish
Dr Khan
03.2005 - 07.2012
Hospitality And Tourism
Jefferson Community College
High School Diploma -
Carthage Central High School
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