Melanie Ives
Conroe,TEXAS
Summary
Adept at identifying optimal curriculum, developing lesson plans and aligning instruction with current learning goals. Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.
Overview
7
7
years of professional experience
Work History
Children's Program Coordinator
Journey Church
04.2020 - 02.2023
- Employed can-do attitude, taking on tasks required to support team and get things done.
- Developed and maintained lesson plans and documentation.
- Communicated respectfully with people from diverse backgrounds.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Customer Service Coordinator
Kroger
02.2016 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
No Degree - Social Work
Southern New Hampshire University
Hooksett, NH06.2026
Skills
- Creative Thinking
- Child Development
- Program Management
- Curriculum Development
- Safety Protocols
- Conflict Resolution
- Resource Coordination
- Multicultural Awareness
- Event Planning
- Community Outreach
Timeline
Children's Program Coordinator
Journey Church
04.2020 - 02.2023
Customer Service Coordinator
Kroger
02.2016 - 02.2018
No Degree - Social Work
Southern New Hampshire University