Outgoing customer service professional who thrives under pressure and is highly effective at maximizing goals and superseding guest satisfaction. Disciplined and hardworking with a positive forward thinking approach.
Hi, I’m
Melanie Jackson
San Diego,CA
Summary
Overview
17
years of professional experience
Work History
Water Grill
Fine Dining Server
08.2021 - Current
Job overview
- Maintained thorough menu knowledge to sufficiently answer questions regarding sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Learned and utilized extensive bar and wine knowledge to enhance guest experiences
- Maintain a polished appearance, contributing to upscale environment.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
The Brigantine
Cocktail Server
08.2020 - 05.2021
Job overview
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team.
- Improved inventory management by consistently tracking stock levels and communicating shortages to supervisors.
- Contributed to team success by assisting co-workers during high-volume periods.
The Fish Market
Restaurant Server
05.2012 - 03.2020
Job overview
- Worked collaboratively with service team in a highly fast paced environment to ensure utmost guest satisfaction
- Anticipated guests needs and addressed all requests promptly
- Provided enthusiastic customer service to establish rapport with guests
- Received frequent customer compliments for going above and beyond
- Applied beverage expertise making drink recommendations or pairings
- Followed all safety and sanitation protocols/laws when providing food and alcohol service
- Performed a myriad of event/banquet set-ups-read BEO's and delegated duties, bar prep, table arrangements & displays, kitchen expediter
- Assisted Bar Manager in restructuring and enhancing beer program (10% sales increase)-added 5 local craft beers on, orchestrated beer education/sales competitions/tastings for staff, organized brewery tours.
Private Employers
Event Specialist
06.2017 - 01.2020
Job overview
- Contributed ideas to concept development, strategic planning, and business operations
- Executed media campaigns and promotional activities designed to heighten company brand
- Fulfilled contractual obligations, market research, and budget forecasting
- Provided feedback to all departments on brand consistency
- Analyzed business developments and monitored market trends
- Advised on decoration /prop selection, food & beverage menu, and cost effective entertainment/hospitality vendors.
The Cheesecake Factory
Server Trainer
01.2008 - 01.2012
Job overview
- Trained/coached/mentored new team members on restaurant procedures, time management, steps of service, performance strategies
- Taught servers how to navigate BOH and provide information to guests in a friendly and relatable manner
- Expansive knowledge of elaborate menu and pairings to better guide and educate guests and trainees
- Skillfully engaged in suggestive selling techniques and generated top bar sales for 3 consecutive quarters (out of 50 servers).
Education
International Sports Science AssociationCarpinteria, CA
Certified Personal Trainer
University Overview
San Francisco State UniversitySan Francisco, CA
Bachelor of Science from International Business, Marketing
University Overview
L.E.AD.San Diego, CA
University Overview
SD Food HandlerSan Diego, CA
University Overview
Skills
- Familiar working in wide range of customer service/hospitality environments
- Keen knowledge of beverage industry
- Entrepreneurial and creative mindset
- Strong negotiation/presentation skills
- Acute suggestive and up-selling practices
- Sound knowledge of local marketplace
- Proficient in multiple social media platforms and MS Office applications
- Efficient order taking, cash handling, POS skills
Character Profile
Character Profile
- Confident
- Eager to take on new challenges
- Self motivated and driven
- Problem Solver
- Turns negatives into positives
- Outgoing
- Superb communication skill set
- Passionate Environmentalist
- Sincere affinity for culinary arts/wine/craft beer
References
References
- Bob Sanchez (619) 857-0228
- Lauren Bunt (415) 686-0861
- Stephen Boone (619) 792-0080
Timeline
Fine Dining Server
Water Grill
08.2021 - Current
Cocktail Server
The Brigantine
08.2020 - 05.2021
Event Specialist
Private Employers
06.2017 - 01.2020
Restaurant Server
The Fish Market
05.2012 - 03.2020
Server Trainer
The Cheesecake Factory
01.2008 - 01.2012
International Sports Science Association
Certified Personal Trainer
San Francisco State University
Bachelor of Science from International Business, Marketing
L.E.AD.
SD Food Handler