Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MELANIE JACKSON

San Diego,CA

Summary

Experienced professional dedicated to delivering top-notch customer service, with a keen eye for organization and time management. Deep knowledge of food and beverage menus, coupled with the ability to excel in high-pressure settings while juggling various responsibilities. Skilled at efficiently navigating fast-paced environments and adept at multitasking effectively.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Water Grill
09.2021 - Current
  • Consistently offered professional, friendly, and engaging service.
  • Guided guests through menus while demonstrating thorough knowledge of food and beverages.
  • Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Utilized POS system efficiently to enter orders and process payments from customers.
  • Worked as part of a team to ensure the highest quality dining experience for customers.

Cocktail Server

Brigantine
08.2020 - 06.2021
  • Educated customers on drink specials, food menus, featured items or promotions available.
  • Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Collaborated with bartenders and other servers for efficient operations during peak hours.
  • Performed opening and closing duties such as stocking supplies, cleaning the bar area, setting up garnishes.
  • Efficiently managed time between multiple tables during busy shifts.

Server

Fish Market/ Top of the Market
01.2013 - 03.2020
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Created and maintained optimal communication chain, reducing guest dissatisfaction.
  • Worked closely with other IT staff members to ensure smooth operation of the business's computer systems.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Assisted with training of new staff members.

Education

Bachelor of Science (B.S.) - International Business, Marketing

San Francisco State University
San Francisco, CA

Skills

  • Exceptional customer service
  • Vast knowledge of culinary pairings
  • Meticulous attention to detail
  • Active listening skills
  • Flexible problem-solving
  • Upselling techniques expertise
  • Point of sale system management
  • Event coordination support
  • Collaborative teamwork

Certification

  • San Diego Food Handler’s Certification
  • TIPS
  • Cicerone Beer Server Certification
  • Sustainable Seafood Sourcing Course
  • WSET Certification (in process)
  • Certified Personal Trainer / Corrective Exercise Specialist/ Nutrition Coach




Timeline

Fine Dining Server

Water Grill
09.2021 - Current

Cocktail Server

Brigantine
08.2020 - 06.2021

Server

Fish Market/ Top of the Market
01.2013 - 03.2020

Bachelor of Science (B.S.) - International Business, Marketing

San Francisco State University

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MELANIE JACKSON