Melanie Jacque
Belchertown,MA
Summary
Dedicated healthcare professional with expertise in vital signs monitoring, patient care procedures, and HIPAA compliance. Committed to delivering high-quality patient support and ensuring safety in clinical environments.
Overview
8
8
years of professional experience
Work History
ED Technician
Cooley Dickinson
Northampton, Massachusetts
04.2023 - Current
- Assisted healthcare staff with patient care and comfort during procedures.
- Monitored vital signs and reported changes to nursing team promptly.
- Maintained cleanliness and organization of medical equipment and work areas.
- Prepared treatment areas for patient examinations and procedures effectively.
- Collaborated with multidisciplinary teams to streamline patient workflows efficiently.
- Ensured compliance with health and safety regulations in all tasks performed.
- Prepared exam rooms by setting up equipment according to department protocols.
- Provided patient care under the direct supervision of a registered nurse or licensed physician.
- Assisted with special procedures such as IV insertion, wound dressing changes, catheter insertions and specimen collection.
- Adhered to safety regulations while operating medical equipment per hospital policy guidelines.
- Performed various clerical tasks including filing, faxing, photocopying and scanning documents.
- Assisted physicians in performing minor surgical procedures such as suturing lacerations.
Medical Assistant
Cooley Dickinson
Belchertown, Massachusetts
10.2022 - 04.2023
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and maintained medical records for accuracy and compliance.
- Collected and processed lab samples following proper protocols.
- Ensured cleanliness and organization of examination rooms for safety.
- Collaborated with team members to improve patient care processes effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Assistant
Cooley Dickinson
Florence, Massachusetts
07.2022 - 10.2022
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and maintained medical records for accuracy and compliance.
- Educated patients on treatment plans and medication instructions clearly.
- Supported front office operations, including answering phones and greeting patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
Direct Care Counselor
Servicenet
Belchertown, Massachusetts
12.2017 - 06.2022
- Provided ongoing support to individuals with behavioral and emotional challenges.
- Monitored client progress and documented observations accurately.
- Facilitated group activities to promote social interaction and skill development.
- Maintained a safe and supportive environment for all clients served.
- Trained new staff on protocols and best practices in direct care services.
- Prepared meals and snacks to meet individual nutritional requirements.
- Assisted clients with daily living activities such as hygiene, meal preparation, medication administration, and housekeeping.
- Developed relationships based on trust and respect with clients while maintaining professional boundaries.
Education
Some College (No Degree) - Health Education
Holyoke Community College
Holyoke, MASkills
- Vital signs monitoring
- Patient care procedures
- HIPAA compliance
- Health and safety regulations
- Electronic health records
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Patient transport
- Supply replenishment
- Behavioral health care
- Basic patient care
- Emergency room support
- Medical terminology
- CPR certification
- Phlebotomy techniques
- Medical sample collection
- Splinting techniques
Timeline
ED Technician
Cooley Dickinson
04.2023 - Current
Medical Assistant
Cooley Dickinson
10.2022 - 04.2023
Medical Assistant
Cooley Dickinson
07.2022 - 10.2022
Direct Care Counselor
Servicenet
12.2017 - 06.2022
Some College (No Degree) - Health Education
Holyoke Community College