Melanie Jatoba
Rahway,NJ
Overview
8
8
years of professional experience
Work History
Business Coordinator-Diabetes and Endocrine Institute of Morristown
Atlantic Health System
Morristown
01.2015
- Managing staff of fifteen employees with a million-dollar budget
- Supervision of front desk and scheduling and billing staff
- Daily scheduling of patients
- Monitoring and improving Press Ganey scores for the clinical department
- Improving patients’ satisfaction with experience in the Institute
- Educating staff on new ICD-10 guidelines and electronic medical record software (EPIC)
- Managing billing and coding for outpatient services and inpatient consults daily
- Insurance verification for all patients
- Ordering all clinical supplies for the department via McKesson Ordering System
- Monitoring and approving payroll on a daily basis
- Developed and implemented best practice procedures
- Assisted all staff with any administrative or clinical needs to perform their duties in an exceptional manner.
Administrative Officer of Ambulatory Care Service (ACS)
VA NJ Health Care System
01.2004 - 01.2010
- Assisted with all human resource functions with regards to appointment, development, and discipline of Ambulatory Care employees
- Coordinated with Human Resources the recruiting process for all professional and administrative positions
- Prepared and managed fiscal year budget of $2 million for medical equipment, fee-basis employees, clinical contract administration, and office supplies
- Served as Contracting Officer’s Technical Representative (COTR) for Ophthalmology contract with UMDNJ, supervised and monitored all Optometry contracts for VA NJ, and a staffing agency for hiring of temporary clerical employees
- Coordinated budgeting and financial management for the ACS
- Approved and paid clinical invoices of $150,000 per month via purchase order numbers and related fund control points (FCPs)
- Developed goals and initiatives for the administrative support staff
- Served as service’s yearly education training coordinator
- Investigated patient complaints and prepared formal correspondence regarding the findings, often including the patients’ congressman or congresswoman.
Administrative Resident - Director’s Office
VA NJ Health Care System
01.2002 - 01.2004
- Shadowed senior management 20 hours per week while pursuing Master’s degree at Seton Hall University
- Performed clinical and administrative service rotations through VA NJ Health Care System in order to gain knowledge of health care operations
- Worked on various projects with multiple clinical and administrative departments for master level presentations in Master’s program
- Presented an Advanced Clinic Access Project at American College of Health Care Executives (ACHE) seminar in Chicago as well as for Graduate Health Care Administration Training Program (GHATP).
Timeline
Business Coordinator-Diabetes and Endocrine Institute of Morristown
Atlantic Health System
01.2015
Administrative Officer of Ambulatory Care Service (ACS)
VA NJ Health Care System
01.2004 - 01.2010
Administrative Resident - Director’s Office
VA NJ Health Care System
01.2002 - 01.2004
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