Art
MELANIE JENSEN
Customer Service Rep
Redding,CA
Summary
- Effective multi-tasking and time management skills
- Project Management experience and supervisory experience training others
- Computer skills including AutoCAD, GD GIS, Excel, Word and Outlook Software
- Excellent interpersonal skills and team player Adaptability, energetic, motivated, responsible, & diligent at performing tasks
- Extensive experience working independently on numerous projects
- Excellent safety record while performing job duties in adverse conditions
- Outstanding customer service skills
- Focused Wildlife Biologist with field experience in various locations. Committed to implementing conservation practices and adhering to regulations to protect endangered areas and species. Skilled in research and reporting and considered valuable team asset.
Overview
38
38
years of professional experience
Work History
Senior Gas Estimator
PG&E
01.2016 - Current
- Prepare cost estimates, design drawings and plans for new construction, improvements, and deactivation of department gas facilities.
- Projects include residential, subdivisions, gas service deactivation, and commercial projects.
- Performing field surveying, located gas facilities, obtained necessary permits for proposed projects.
- Providing customer communications to facilitate project coordination.
- Maintain working technical proficiency on AutoCAD, GIS, SAP, EES Estimating program and other software applications as needed.
- Use Company engineering and operation standards to aid in design of basic and comprehensive facility installations.
- Attended coordination meetings held by governmental and private agencies.
- Communicated with builders and contractors on residential and commercial projects to deliver status updates to customers.
- Conducted site visits and provided recommendations and informed advice regarding site viability.
- Provided assistance during fire and emergency incidents.
- Interact effectively and negotiate with outside agencies and internal departments.
- Analyzed designs and performed accurate cost analysis.
Gas Estimator
PG&E
01.2013 - 01.2016
- Prepared cost estimates and plans for new construction of, or improvements, and deactivation to department facilities.
- Projects included residential, subdivisions, gas service deactivation, and commercial projects.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Performed field surveying, located gas facilities, obtained necessary permits and drawings of existing and proposed facilities.
- Provided customer communications to facilitate project coordination.
Senior Meter Reader
PG&E
01.2000 - 01.2013
- Promoted from Meter Reader status to become Senior Meter Reader in 2008.
- Supervised Meter Reader Performance, analyzed meter reading reports, scheduled meter reading assignments, maintained records and post standard reports, provided meter reader training, promoted safety, recorded electric and gas usage throughout Shasta and Tehama County in timely, accurate and safe manner.
- Job duties consisted of 4 x 4 driving on rough roads, and working in extreme weather conditions such as rain, snow and extreme summer heat.
- Tasks also consisted of dealing with access issues, and conducting customer contacts in helpful and professional manner on daily basis.
- During 2006, worked for three months in Service Planning Department in Ukiah, performing mapping and general clerical duties.
Independent Wildlife Consultant
James Able Forestry & VanderHorst Forestry
01.1997 - 01.2001
- Independent wildlife consultant performing Northern spotted owl survey on Timber Harvest Plans.
Park Ranger Assistant
Sonoma County Regional Parks
10.1999 - 01.2000
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Educated visitors on area wildlife.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Distributed park and trail maps, provided park information and answered customer service questions.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
Project Coordinator
Southern Sonoma County Resource Conservation Dist.
10.1998 - 12.1998
- Temporary grant for Petaluma River Watershed Restoration Project.
- Developed and implemented project plans and budgets to ensure successful execution.
- Created job files for each project and maintained current data in each file.
- Established rapport and engaged with land owners to build lasting professional relationships.
- Maintained open communication by presenting regular updates on project status to customers.
- Attended project restoration meetings and trainings.
- Photocopied, distributed and emailed documents to landowners.
- Liaised between department and land owners to facilitate communication and provided information to the public and land owners on project developments.
- Responded to requests for information on materials to inquiring parties.
- Reported regularly to managers on project budget, progress and technical problems.
Laboratory Technician
Kendall Jackson Winery
08.1998 - 10.1998
- Seasonal position during grape harvest.
- Performed various laboratory analyses, monitored and took measurements on juice, wine and fermenting musts for winery operations.
- Collected and performed analytical testing on in-process product.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Conducted analytical tests on in-coming raw materials prior to use in process.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Maintained documentation on tests performed in lab.
Wildlife Biologist
Wetlands Research Associates, Inc
01.1998 - 06.1998
- Worked for private consulting firm dealing with wetlands and endangered species
- Clients include both government and private businesses
- Utilized scientific literature and field studies to analyze potential impacts proposed projects might have on listed species, including various raptor species, Southern torrent salamander, California tiger salamander, Alameda Whipsnake, and burrowing owl.
- Assisted in conducting wetland delineations.
- Performed computer research and report writing.
Fish & Wildlife Scientific Aid
CA Dept. of Fish & Game
10.1997 - 01.1998
- Seasonal position assisting the Deer Biologist for Region 3.
- Performed deer population studies and recorded scientific data.
- Answered public calls regarding wildlife issues and game management, including problem wildlife, human conflicts with wildlife, areas to hunt, hunting regulations, limits, season openings, special hunts, and season lengths.
Fisheries Crew Leader / Project Assistant
CA Department Of Fish & Wildlife
06.1996 - 10.1996
- Supervised, monitored, trained and evaluated a field crew of up to 8 people performing stream inventories throughout the Russian River drainage.
- Performed stream surveys, which involved stream habitat typing channel typing, and biological sampling.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Contacted landowners for approval of conducting stream surveys on private property.
Volunteer Wildlife Surveyor
Point Reyes National Seashore
03.1996 - 06.1996
- Conducted observation and documented Tule Elk behavior and locations in the park during a study involving radio collared elk.
Volunteer Marine Aquaculture Assistant
Bodega Marine Laboratory
03.1996 - 06.1996
- Assisted in the study and cultivation of oysters and abalone.
Wildlife Biologist Crew Leader
Wildland Resource Managers
04.1993 - 08.1995
- Supervised, performed, organized, scheduled, reviewed and edited survey data for a 5-15 person marbled murrelet surveying crew on a daily basis.
- Organized and performed extended surveys to locate murrelet eggshell in an attempt to locate murrelet nest trees.
- Performed direct observation of potential murrelet nest trees for extended hours using spotting scopes.
- Conducted, organized and scheduled a project at Humboldt Redwood State Park to determine marbled murrelet densities in different habitat types within the park.
- Surveyed timber harvest plans for various wildlife species of concern.
- Obtained Southern torrent salamander, Pacific giant salamander and Tailed frog survey training and handling certification.
- Performed amphibian surveys and identified species.
- Captured and banded neotropical bird migrants using mist nets.
- Conducted and organized small mammal surveys using track plates, in an attempt to locate Pacific fisher and Humboldt marten.
- Conducted Northern spotted owl survey transects and reproductive status visits which included banding and handling.
- Training in basic fire behavior and suppression.
- Determined proper placement of monitoring stations and trail construction for marbled murrelet and Northern spotted owl surveys.
- Conducted survey transects for bald eagles.
Wildlife Biologist
Frank Galea Wildlife Consulting
05.1992 - 08.1992
- Surveyed Timber Harvest Plans for listed species of concern such as marbled murrelet, Northern goshawks and Northernspotted owls
- Conducted surveys for red tree voles by identifying nest debris and structures
- Prepared mammal trackplates in an attempt to locate Pacific fishers and Humboldt martens
- Identified mammal species tracks.
Wildlife Surveyor
Natural Resource Management
07.1991 - 09.1991
- Surveyed timber harvest plans for Northern spotted owls, marbled murrelet, and amphibians
- Collected field data anddocumented wildlife information
- Performed stream classification surveys.
Fish & Wildlife Volunteer
CA Department Of Fish & Wildlife
05.1991 - 07.1991
- Assisted Wildlife Biologist in reviewing Timber Harvest Plans.
- Surveyed for Northern Spotted Owls, determined locations, classified nesting, roosting and foraging habitat areas.
- Reviewed and analyzed aerial photos, and timber harvest plan maps.
- Identified and classified habitat and streams.
- Gained extensive knowledge in data entry, analysis and reporting.
Biological Technician
U.S. Forest Service
06.1990 - 08.1990
- Conducted Northern spotted owl surveys, and monitored reproductive status, which included collecting data on spottedowls and their habitats, determining vegetation species and tree stand characteristics within spotted owl habitat areas
- Utilized Sherman live traps for capture of small mammals.
Flagperson, Laborer
T, M. Mattax Construction
06.1985 - 10.1989
- Directed traffic on construction sites that included road and bridge projects throughout Humboldt County on a seasonal basis.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Dug trenches and backfilled holes.
- Cleaned and maintained tools, equipment and worksites.
- Observed site safety rules to maximize protections for team members and equipment.
Wildlife Technician/ Forestry Aide
U.S. Forest Service- Shasta-Trinity Forest
06.1989 - 08.1989
- Conducted Northern spotted owl transects and monitored reproductive status which included determining vegetative species and tree stand characteristics within the spotted owl habitat
- Assisted a Registered Professional Forester designating timber for cut and/or leave on a number of different types of timber sale units including fire salvage, blow down, and insect salvage
- Worked on vegetation thinning projects
- Cruised Timber Harvest Plans while marking unit boundaries, and performed log scaling
- Attended Basic 32 fire suppression class
- Maintained fire camp during wildland fires., in reviewing Timber Harvest Plans
- Surveyed for Northern spotted owls, determined locations, classified nesting, roosting, foraging habitat areas
- Reviewed habitat typing maps, aerial photos, and timber harvest plan maps
- Identified and classified habitat types and streams.
Education
CA Real Estate Salesperson License -
California Department of Real Estate
Redding, CA01.2007
P.O.S.T. Certified - Wildlife Game Warden
Napa Valley College
Napa, CA06.1999
Bachelor of Science - Wildlife Management
Humboldt State University
Arcata, CA06.1996
Associate of Arts -
College of The Redwoods
Eureka, CA06.1991
Medical Assisting Certified -
College of The Redwoods
Eureka, CA06.1986
Skills
- Self-Motivated and Extensive experience working Independently
- Flexible and Adaptable
- Excellent Communication
- Dependable and Responsible
- Teamwork and Collaboration
- Organization and Time Management
- Planning and Coordination
- Wildlife Monitoring and Surveys
- Excellent Safety Standards and Record
Additional Information
REFERENCES
LEW BLEVINS
PG&E Supervisor
(530) 246-6444
CURTIS SCOTT
Retired PG&E ADE
(530) 209-8344
BOB COEY
NOAA/ Previously Dept. of Fish & Wildlife
(707) 575-6090
STEVE KERNS
Wildland Resource Manager
Owner/ Certified Wildlife Biologist
(530) 227-7565
Interests
Timeline
Senior Gas Estimator
PG&E
01.2016 - Current
Gas Estimator
PG&E
01.2013 - 01.2016
Senior Meter Reader
PG&E
01.2000 - 01.2013
Park Ranger Assistant
Sonoma County Regional Parks
10.1999 - 01.2000
Project Coordinator
Southern Sonoma County Resource Conservation Dist.
10.1998 - 12.1998
Laboratory Technician
Kendall Jackson Winery
08.1998 - 10.1998
Wildlife Biologist
Wetlands Research Associates, Inc
01.1998 - 06.1998
Fish & Wildlife Scientific Aid
CA Dept. of Fish & Game
10.1997 - 01.1998
Independent Wildlife Consultant
James Able Forestry & VanderHorst Forestry
01.1997 - 01.2001
Fisheries Crew Leader / Project Assistant
CA Department Of Fish & Wildlife
06.1996 - 10.1996
Volunteer Wildlife Surveyor
Point Reyes National Seashore
03.1996 - 06.1996
Volunteer Marine Aquaculture Assistant
Bodega Marine Laboratory
03.1996 - 06.1996
Wildlife Biologist Crew Leader
Wildland Resource Managers
04.1993 - 08.1995
Wildlife Biologist
Frank Galea Wildlife Consulting
05.1992 - 08.1992
Wildlife Surveyor
Natural Resource Management
07.1991 - 09.1991
Fish & Wildlife Volunteer
CA Department Of Fish & Wildlife
05.1991 - 07.1991
Biological Technician
U.S. Forest Service
06.1990 - 08.1990
Wildlife Technician/ Forestry Aide
U.S. Forest Service- Shasta-Trinity Forest
06.1989 - 08.1989
Flagperson, Laborer
T, M. Mattax Construction
06.1985 - 10.1989
CA Real Estate Salesperson License -
California Department of Real Estate
P.O.S.T. Certified - Wildlife Game Warden
Napa Valley College
Bachelor of Science - Wildlife Management
Humboldt State University
Associate of Arts -
College of The Redwoods
Medical Assisting Certified -
College of The Redwoods
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