Summary
Overview
Work History
Skills
Timeline
Bartender

Melanie Jimenez

Rio Rancho,NM

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly, open and committed to building customer base by providing positive service experience.

Overview

14
14
years of professional experience

Work History

Head Bartender

The Tap At Paradise Liquors
10.2021 - Current
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supervised and trained staff on preparing and delivering drinks, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
  • Increased overall revenue with creative drink promotions and themed events.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

Sales Representative - Brand Ambassador

New Mexico Pinon Coffee
04.2019 - 10.2021
  • Building and implementing a new sales system
  • Assisting wholesale customers with orders made by phone, email or fax
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Processing payments
  • Recovering delinquent accounts
  • Ensuring all orders are forwarded to production with attention and accuracy
  • Providing order status to customers
  • Work trade shows, events, and demos while representing the brand
  • Educating customers and retailers about products
  • Working with marketing to revamp website and Amazon stores
  • Creating bi-weekly newsletters with updates to wholesale customers
  • Opening and maintaining new wholesale accounts
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Promotions Assistant

Cumulus Media
03.2014 - 02.2020
  • Interacting with listeners at Remotes, Concerts, and Events
  • Coming up with and implementing games and other contests to engage with listeners
  • Hanging banner and other signage, setting up tents/tables, and setting up sound when needed
  • Operating station vehicles and maintaining driving/inventory logs.
  • Kept project creative materials and important paperwork well-organized to avoid delays or errors.
  • Coordinated closely with radio station personnel to ensure successful on-air giveaways and contests, increasing listener engagement.
  • Managed inventory of promotional items, guaranteeing adequate supplies for all events and activities.

Assistant Manager

Sidelines Bar and Grill
04.2019 - 07.2019
  • Supervise over Servers and Bartenders
  • Apply discounts, voids and/or refunds
  • Payout bands or other talent
  • Count drawers and run all closing paperwork
  • Verify all closing duties are completed by staff
  • Track and perform inventory of all liquor and beer.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Tap Room Manager/ Social Media/ Bartender

Lava Rock Brewing Company
02.2018 - 04.2019
  • Run the Lava Rock Facebook and Instagram pages (increasing Facebook likes by 5x within 60 days)
  • Incorporating new promotions and events
  • Keep track and address reviews on Yelp and Facebook
  • Implemented food delivery service through Grub Hub
  • As a key holder, accountable for opening and closing responsibilities
  • Train new wait staff and bartenders.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Server

Slate Street Billiards
09.2009 - 02.2013
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Skills

  • Quick and Willing Learner
  • Multitasking
  • Bar management
  • Leadership, coaching, and development
  • Fluent in Microsoft Office and Windows OS
  • Friendly and enthusiastic
  • Team player
  • Attentive Service
  • Taking Inventory
  • Menu Development
  • Sales Promotion
  • Suggestive Selling
  • Sanitation
  • Cash Handling
  • Customer Service
  • Knowledge of Local Regulations
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Sales and Upselling Techniques
  • Conflict Resolution
  • Creative Problem Solving
  • Multitasking Capabilities
  • Alcohol Safety Knowledge
  • Staff Training and Supervision
  • Promotional Event Execution
  • Event Planning and Coordination
  • Team Training and Development
  • Outgoing Personality
  • Relationship Building

Timeline

Head Bartender

The Tap At Paradise Liquors
10.2021 - Current

Sales Representative - Brand Ambassador

New Mexico Pinon Coffee
04.2019 - 10.2021

Assistant Manager

Sidelines Bar and Grill
04.2019 - 07.2019

Tap Room Manager/ Social Media/ Bartender

Lava Rock Brewing Company
02.2018 - 04.2019

Promotions Assistant

Cumulus Media
03.2014 - 02.2020

Server

Slate Street Billiards
09.2009 - 02.2013

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Melanie Jimenez