Melanie Jimenez
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Office Manager
Orveon Global
New York, NY
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated special projects and managed schedules.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Boutique Manager
bareMinerals
3 Boutiques In NJ 1, Boutique In NY
10.2015 - 12.2022
- Consistently creating a welcoming environment for clients, by given a girlfriend experience with equal focus in driving top line KPI's
- Ensuring I meet personal goals while maintaining a strong sales floor presence and structure for operational responsibilities
- I leverage forecast/re-forecasts business, by setting stretch goals to ensure all company Goal and Objective of key performance indicators are achieved
- I prioritize plans by adjust schedules and agendas to ensure all business goals are achieved, along with consistently reviewing and approving payroll to thinking forward for appropriate staffing levels during peak traffic
- I constantly network to hire-to-the needs of the business, utilizing behavioral based interviewing to assess talent, selecting high quality, high performing teams.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Increased sales through effective visual merchandising and creative window displays.
Scheduler/ Receptionist
ImageCare Radiology
Denville, NJ
05.2019 - 10.2021
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- Scheduling appointments and keeping appointments on a timeline
- Assisting patients with completing necessary forms and documentation
- Processing billing and payments, using medical software
- Liaising with other medical departments such as radiologist, medical specialist, Medicare and private health funds
- Faxing, scanning, filing, and mailing documentation
- Monitoring and ordering stationery supplies and clinical supplies
- Booking and organizing staff and doctor meetings.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Sales Manager/ Assistant Manager
The Limited
01.2014 - 01.2016
- Created weekly floor plans updates incorporating new merchandise to attract new and existing clients.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Department Manager
McDonald's
09.2010 - 02.2015
- Managed restaurant controls such as; labor cost, inventory, cash procedures on a daily basis
- Followed and enforced all restaurant safety and security policies and procedures
- Assisted in continuing growth and development of employees inside the restaurant
- Supported the General Manager with setting and achieving store goals
- Successfully managed departments such as; Kitchen, People or Guest Services.
Education
Associate of Arts - Musical Theater
County College of Morris
Randolph, NJ2012
Skills
- Office Management
- Facility Management
- Office Administration
- Document Management
- Operations Management
- Supply Management
- Conflict Management
- Human Resources
- Team Supervison
- Employee Training & Coaching
- Event Coordination
Details
Freelance Makeup Artist
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Orveon Global
01.2023 - Current
Scheduler/ Receptionist
ImageCare Radiology
05.2019 - 10.2021
Boutique Manager
bareMinerals
10.2015 - 12.2022
Sales Manager/ Assistant Manager
The Limited
01.2014 - 01.2016
Department Manager
McDonald's
09.2010 - 02.2015
Associate of Arts - Musical Theater
County College of Morris