Melanie Jimenez
Dallas
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Genuine Tax Associates. Proven ability to manage appointment scheduling and maintain accurate records while delivering exceptional support. Skilled in cash handling and adept at resolving client issues, ensuring a positive experience and fostering trust.
Overview
3
3
years of professional experience
Work History
Receptionist
Genuine Tax Associates
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Dental Receptionist
Orthodontist Kadd Dental Agency
06.2023 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Stocker & Cashier
Target
10.2022 - 01.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Cosmetology
Dubiski
Grand Prairie, TX06.2023
Skills
- Customer service
- Appointment scheduling
- Record keeping
- Cash handling
- Data entry
- Office organization
- Telephone skills
- Scheduling appointments
Languages
English
Full Professional
Timeline
Dental Receptionist
Orthodontist Kadd Dental Agency
06.2023 - 10.2024
Stocker & Cashier
Target
10.2022 - 01.2023
Receptionist
Genuine Tax Associates
12.2021 - Current
Cosmetology
Dubiski
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