Melanie Johnson

• Partnered with clinic staff to manage client satisfaction.
• Verified clients had positive experience by providing exemplary customer service.
• Managed mail and document tasks through Massage Envy Corporate.
• Organized payroll for 20+ employees.
• Hired and fired staff.
• Managed employee licensure and continuing education.
• Helped clients dissatisfied with their service.
• Managed 20+ employees from all walks of life.

• Assisted Clinic Administrator in development and marketing of new services and referral sources.
• Cooperated with providers and administrative staff to maintain compliance with standards and regulations.
• Managed employee recruitment and development at Massage Envy.
• Reviewed operational policies and recommended corrective actions to Clinic Administrator.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Assisted Clinic Administrator in scheduling employees and managing 20+ staff.

• Maintained cleanliness and organization of front desk area.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Photographed special events, including weddings, parties and family portraits.
• Improvised photographic methods and techniques.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Led and motivated 14+ person team of sales professionals working with independent businesses.
• Participated in various incentive programs and contests designed to support achievement of production goals.
• Performed frequent customer visits to maintain positive and productive relationships.

• Provided childcare for 1 family. Included 1 toddler during the school year and up to 4 additional school aged children during the summer months.
• Provided sick child care when the children were sick. Included picking up sick children from school so the parents could continue to work.
• Disciplined children and recommended other measures to correct behavior.
• Maintained daily records of activities, behaviors, meals and naps.

I was hired at JCC as a collections agent but quickly was promoted to medical billing specialist. I assisted that department in correcting claims that were sent wrongly to collections by medical groups after the claims were wrongly filed or processed by the physicians office. This was a highly rewarding position as I was able to clear very costly invoices for individuals in medical crisis. 

I started in 1996 with a private Mental Health group as a front desk greeter. I moved with the professionals when they merged into Family Physicians of O'Fallon in 1999. Shortly after the merge, I was promoted to head of the billing department for the mental health group. FPO employed  4 LMFT's and 1 Psychiatrist that I was in charge of billing for. I also oversaw the front desk workers, wrote forms, made sure the office with HIPPA compliant, and filled shifts when needed.