Melanie Johnson
Douglas,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Ready to bring 15 years of relevant diverse work experience to your team. Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
18
18
years of professional experience
Work History
Patient Access Specialist
Irwin County Hospital
01.2019 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient pre-admission, admission, transfer and discharge activities.
Customer Service Representative
Circle K
07.2010 - 01.2019
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
Machine Operator
Shaw Industries
04.2007 - 07.2009
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
Education
Bachelor's - Business Administration and Management, General
Valdosta State University
Valdosta, GA12.2024
Associate of Arts - AA - Sociology
South Georgia State College
Douglas, GA12.2017
Skills
- Appointment Scheduling
- Communication
- Insurance Verification
- Leadership
- Medical Terminology
- Documentation accuracy
- HIPAA compliance
- Front desk operations
- Data entry proficiency
Timeline
Patient Access Specialist
Irwin County Hospital
01.2019 - Current
Customer Service Representative
Circle K
07.2010 - 01.2019
Machine Operator
Shaw Industries
04.2007 - 07.2009
Bachelor's - Business Administration and Management, General
Valdosta State University
Associate of Arts - AA - Sociology
South Georgia State College
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