Melanie M Johnson
Longview,Tx
Summary
Dynamic accounting professional with proven expertise at Power Investments in managing high-volume invoice processing and enhancing cash flow management. Skilled in Microsoft Excel and fostering strong vendor relationships, I excel in delivering exceptional customer service while ensuring financial accuracy and confidentiality. Committed to improving operational efficiency and team collaboration.
Overview
28
28
years of professional experience
Work History
Accounting Assistant
Power Investments
04.2010 - 07.2025
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Enhanced accuracy of budget forecasts by analyzing past expenditures and predicting future costs.
- Assisted in tax preparation, ensuring accurate and compliant submissions.
- Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
- Improved team productivity by organizing and maintaining digital and physical financial records.
- Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
- Contributed to cash flow management, monitoring incoming and outgoing transactions.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Mas 90, Quickbooks.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Inspected account books and recorded transactions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
Office Manager
Cash Now Loans
06.2007 - 04.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Promoted positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Provided quick turnaround times to maintain fast-past schedule.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
Receptionist, Bookkeeping
Med Shop Total Care Pharmacy
Longview, TX
06.1997 - 04.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Education
Associate of Applied Science - Business Management/Finance
Kilgore College
Kilgore, TX12-2027
Skills
- Invoicing and collections
- Strong communication skills
- Administrative support
- Payment processing
Languages
English
Native or Bilingual
Timeline
Accounting Assistant
Power Investments
04.2010 - 07.2025
Office Manager
Cash Now Loans
06.2007 - 04.2010
Receptionist, Bookkeeping
Med Shop Total Care Pharmacy
06.1997 - 04.2007
Associate of Applied Science - Business Management/Finance
Kilgore College
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