Melanie Joseph
Miami Gardens,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
09.2023 - Current
- Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and maintaining high satisfaction ratings.
- Excellent communication skills, both verbal and written.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Skilled at working independently and collaboratively in a team environment.
Pharmacy Technician Trainee
CVS Pharmacy
05.2023 - 09.2023
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained high degree of professionalism and integrity, upholding ethical standards associated with Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within pharmacy setting.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining clean and organized work environment, streamlining daily tasks.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
Fulfillment Center Associate
Amazon
07.2019 - 07.2023
- Prepared over 100 packages per hour for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Managed inventory levels and ensured timely restocking to maintain workflow efficiency.
- Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Recognized for consistently achieving performance benchmarks and contributing to team success.
Medical Administrative Assistant Volunteer
Catholic Hospice Palliative Healthcare
06.2019 - 03.2020
- Conducted data entry, organized patient records, and managed inventory of medical supplies
- Updated patient information and insurance details for accurate electronic medical records.
- Managed over 20 incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
Emergency Room Triage Volunteer
Memorial Regional Hospital
03.2018 - 12.2018
- Obtained over 20 patient vitals and assisted with patient transport within ER.
- Supported triage staff with patient intake and administrative tasks
- Provided compassionate support to patients experiencing pain or distress while awaiting further medical attention.
- Guided family members in navigating hospital to locate their loved ones
- Exhibited strong interpersonal skills while interacting with diverse patient populations, fostering welcoming and supportive environment for all individuals seeking medical care.
- Reduced wait times for patients by maintaining organized triage system that prioritized based on urgency levels.
Medical Front Desk/ Discharged Coordinator
Shepherd's Hope Health Center
07.2017 - 10.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high volume of incoming call of up to 50 per day, addressing inquiries, and providing exceptional customer service to patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted with insurance verification tasks, expediting billing process for both patients and providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Processed medical insurance claims and payments.
Education
Bachelor of Arts - Liberal Studies: Health and Human Concerns
Florida International University
Miami, FL07.2019
Skills
- Vital Signs
- Patient Intake and Processing
- Documentation Accuracy
- Medical Records
- Multitasking and Problem Solving
- EMR/EHR Management Systems
- HIPAA Compliance
- Organizational and Time Management
- Medical Insurance Coordination
- Customer Service
- Attention to Detail
- Appointment Scheduling
- Team Collaboration
- Administrative Skills
- Insurance Verification
- Patient Confidentiality
- Medical Terminology
- Call Center Experience
- Claims Processing
- Data Entry Proficiency
- Medical Billing
- Referral Coordination
- CRM Software
Certification
- Phlebotomy Technician Certificate – National Healthcareer Association.
- Basic Life Support (BLS) - American Heart Association.
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice
Timeline
Instacart Shopper
Instacart
09.2023 - Current
Pharmacy Technician Trainee
CVS Pharmacy
05.2023 - 09.2023
Fulfillment Center Associate
Amazon
07.2019 - 07.2023
Medical Administrative Assistant Volunteer
Catholic Hospice Palliative Healthcare
06.2019 - 03.2020
Emergency Room Triage Volunteer
Memorial Regional Hospital
03.2018 - 12.2018
Medical Front Desk/ Discharged Coordinator
Shepherd's Hope Health Center
07.2017 - 10.2017
- Phlebotomy Technician Certificate – National Healthcareer Association.
- Basic Life Support (BLS) - American Heart Association.
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice
Bachelor of Arts - Liberal Studies: Health and Human Concerns
Florida International University
Similar Profiles
Samuel RodriguezSamuel Rodriguez
Instacart Delivery Driver at InstacartInstacart Delivery Driver at Instacart
Brenda UrsellBrenda Ursell
Instacart Shopper at InstacartInstacart Shopper at Instacart
Jackling BlackwellJackling Blackwell
Personal Shopper at InstacartPersonal Shopper at Instacart