Melanie Kalana

· Audit HR information in Workday, including leading regular auditing and reporting, ensuring accuracy and compliance for all records. Audit new hires, contingent labor and future hires.

· Manage cross-functional relationships with key collaborators in HR, TA and Finance.

· Enhance department and organization reputation by accepting ownership for accomplishing new and different project requests; exploring opportunities to add value.

· Conduct and/or coordinate appropriate training for broader team when new programs have been developed or enhancements made to existing programs.

· Create training manuals, as well as keep track of statistical information from audits on SharePoint.

• Performed quality reviews to uncover workflow and communication issues.
• Supported team by pitching in to complete special projects.

· Completed onboarding for new substitutes, including new hire paperwork, I-9 verification, and orientation training.

· Point of contact for substitutes with questions relating to the onboarding/offboarding processes, payroll, benefits and more.

· Responsible for tracking and supporting new substitutes and in the completion of orientation.

· Tracked training commitments for existing substitutes, which allowed them to reactivate yearly.

· Ownership of group email box as well as personal email.

· Requested and monitored criminal background checks.

· Completed the I-9 re-verification process.

· Educated and informed new substitutes about benefits eligibility.

· Assisted with ad hoc projects as needed by the Director or Assistant Director for the sub department.

· Worked collaboratively with recruiting, HR specialists and the Harris County Department of Education rep for CFISD.

· Audited 16,000+ paper I-9s for active workers, terminated workers and re-verifications needed.

• Developed improvement and corrective action plans to bring operations in line with requirements.
• Supported and trained customers on compliance-related issues.
• Identified gaps in existing compliance processes and recommended updates.
• Created and maintained compliant work environment.

· Analyzed processes, procedures, and internal controls for compliance with corporate, government, and customer protocols.

· Prepared audit report documentation to support conclusions and recommendations.

· Distributed audit reports and reviewed with site leadership, Territory Managers, and Regional Directors to create RAILs (Rolling Action Items List). RAILs specify the site issues while developing a resolution to achieve full compliance. Lead twice monthly meetings with site leadership and Territory Manager to ensure RAIL items are moving towards completion and compliance.

· Worked closely with leadership teams to improve work relationships, build morale, and increase compliance while minimizing employee turnover.

· Developed employee training guides for each warehouse position, resulting in more employee engagement and less turnover. Included 30, 60 and 90-day training review guides. Created new training guides as new roles were created.

· Coordinated and participated in semi-annual corporate meetings in Orlando, Florida. Arranged hotel reservations, transportation, and meals for approximately 30 attendees for the five-day event.

· Created and distributed a Compliance newsletter detailing new team members, company updates, including compliance changes/updates, scheduled maintenance outages, and other information detailing updates to the Compliance SharePoint.

· Attended weekly Safety calls, which included Safety / Risk Alerts and Learning Team updates.

• Completed human resource operational requirements by scheduling and assigning employees.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Developed and implemented onboarding and orientation programs for new employees.
• Collaborated with managers to identify and address employee relations issues.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Created and delivered HR training sessions to staff, managers and executives.

· Responsible for a full scope of HR services, including on-boarding, off-boarding, training staff at facilities across the country on corporate policies and procedures, Form I-9 / E-Verify compliance, and data maintenance according to corporate requirements and federal regulations.

· Assisted in the development and implementation of the training materials and processes. Updated as needed.

· Managed administrative and training records; ensured all records aligned with federal regulations and company policy.

· Training included providing daily direction, feedback, and guidance to support staff to ensure deadlines were reached.

· New hire process administration included drug test and background check ordering and review. Maintained contact with the candidate to insure a seamless new-hire experience. Prepared Welcome Aboard emails and First Day Packets, as well as checked on employees during introductory period.

· Termination processing administration included ensuring Exit Forms were complete and additional documentation, such as Disciplinary Action Reports, were included if required. Coordinated the termination of access with IT, HR Business Partners, and site management.

· Collaborated with the Vice President of HR, HR Business Partners, Payroll, Benefits, AskHR and Kronos departments.

· Researched, assisted, and resolved employee issues and disputes, investigations, workers comp/LOA/FMLA, EEOC, and employment verifications.

· Interviewed, trained, and managed contract and temporary HR employees.

· Mailbox administration included monitoring group email boxes, including Human Resources, Benefits, and HR Shared Services boxes.

· Assisted with the transition from ADP Workforce Now to Workday under Brambles / CHEP Recycled. Assisted with the transition from Workday to iSolved under 48Forty Solutions. Conducted training courses for plant managers/on-site managers, assistant plant managers, and office managers for each new HRIS.

· Updated Standard Operating Procedures (SOP) for new hire and termination processing and general procedure updates. (2015 & 2018).