Open To Work
Melanie Keaten Proffitt
Midlothian
Work Preference
Summary
Dynamic Director and Clinical Pharmacist with a proven track record at enhancing patient care through innovative medication management and telehealth initiatives. Expert in specialty pharmacy operations and team development, achieving over 75% increase in prescription volume while fostering strong provider relationships and ensuring regulatory compliance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Director / Clinical Pharmacist
Ambulatory and Outpatient Pharmacy Operations
01.2015 - Current
- Established pharmacy clinics from the ground up to aid in medication management of chronic health conditions, and specialty health conditions (ie: hepatology, rheumatology, dermatology, gastroenterology, nephrology)
- Led pharmacy team in conducting telehealth and face-to-face visits for an average of 15 patients daily, managing chronic disease states including allergic rhinitis, anticoagulation, asthma, diabetes, heart failure, dyslipidemia, hypertension, medication non-adherence, polypharmacy, thyroid disorders, tobacco cessation, rheumatologic conditions, and weight loss.
- Work as part of liver and kidney transplant team to manage pre and post-transplant patient therapy, and ensure positive outcomes and reduced rejections
- Preceptor to multiple P4 APPE students from University of North Texas System College of Pharmacy and University of Texas College of Pharmacy and both PGY1 and PGY2 residents
- Conducted research involving data collection, analysis, and presentation creation to evaluate the benefit of pharmacist interventions.
- Managed team of 35 clinical pharmacists, pharmacy technicians, and clerical staff, ensuring effective medication management and patient care delivery.
- Worked with entity owned retail pharmacy to obtain specialty credentialing status with ACHC and URAC
- Created presentations for leadership team on pharmacy financial aspects and 340b program, facilitating informed decision-making and strategic planning.
Pharmacy Manager/Store Manager
Walgreens
Dallas
01.2011 - 01.2015
- Increased prescription volume by over 75% in three years (average of 75 RXs to over 200 per day) by improving processes and patient satisfaction in fostering trust and relationships and with providers and patients.
- Oversaw operations in hospital clinic to ensure efficient delivery of pharmaceutical services
- Developed Walgreens MTM platform for district and trained pharmacists to improve patient care and medication management
- APhA certified trainer for immunizations and trained all pharmacists and interns in the districts on proper techniques
- Led monthly drug review discussions for hospital provider staff to enhance clinical decision-making
- Implemented a beside delivery program for all floors of the hospital and emergency department to educate patients in medication usage and side effects prior to hospital discharge.
Education
Masters of Healthcare Administration -
Walden University
Minneapolis, MN01-2020
Doctor of Pharmacy -
Campbell University
Buies Creek, NC01-2003
Prepharmacy Requirements -
North Carolina State University
Raleigh, NCSkills
- Medication Therapy
- Ambulatory Care
- 340b pharmacy
- Outpatient Support
- Immunizations
- Chronic management
- Specialty medication acquisition
- Telehealth implementation
- Clinical research
- Patient education
- Regulatory compliance
- Contract negotiation
- Stakeholder engagement
- Process improvement
- Project Management
- Program management
- Project coordination
- Relationship building
- Team leadership
- Team management
- Performance management
- Team Development
- Coaching and mentoring
- Talent acquisition
- Staff recruitment
- Staff management
- Staff training
- Employee training
- Relationship building
- Stakeholder engagement
- Negotiation
- Vendor management
- Financial management
- Budget management
- Strategic planning
- Innovation management
- Detail orientation
- Effective communication
- Problem solving
- Decision-making
- Multitasking
- Team collaboration
- Training development
- Presentation creation
- Task delegation
- Industry knowledge
- Problem-solving
- Financial management
- Budget management
- Staff training
- Employee training
- Multitasking
- Team collaboration
- Project management
Certification
- Doctorate of Pharmacy License (NC License # 16830), 12/31/27
- Doctorate of Pharmacy License (TX License # 45194), 03/31/27
- Board Certified Ambulatory Care Pharmacist, 12/31/30
- Board Certified Medication Therapy Management Pharmacist, 12/31/30
- Pharmacy Based Immunization Delivery, Present
- Sterile Compounding, Present
- BLS for Healthcare Providers, 08/31/27
Publications
- Focus on Foundation Magazine, 06/01/18, Article documenting benefits of MTM clinic for patients and providers; cured over 400 patients of chronic disease.
- Reasons for Denial of Directly Acting Antivirals (DAA’s) for Chronic Hepatitis C in a Southern United States Treatment Cohort, 01/01/16, Presented at EASL, the Liver Conference 2016, Barcelona Spain.
- SHINE, 11/01/16, Article documenting Role of MTM services at MDMC; and the corresponding HCV cure rate and compliance.
Personal Information
Title: PharmD, BCACP, BCMTMS, MHA
Timeline
Director / Clinical Pharmacist
Ambulatory and Outpatient Pharmacy Operations
01.2015 - Current
Pharmacy Manager/Store Manager
Walgreens
01.2011 - 01.2015
Masters of Healthcare Administration -
Walden University
Doctor of Pharmacy -
Campbell University
Prepharmacy Requirements -
North Carolina State University