Melanie Keator

Physician Biller :

• Verified insurance of patients to determine eligibility.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
• Familiar with EPIC

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Utilized comprehensive understanding of Apple hardware, software, and services to resolve a wide range of technical inquiries.
• Implemented follow-up procedures to ensure complete resolution of customer issues and continued satisfaction after initial contact.
• Effectively translated complex technical information into user-friendly language for customers lacking advanced expertise.
• Supported cross-functional teams in identifying opportunities for improvement within the organization''s technical support processes.

• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
• Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
• Collected and processed co-payments and out-of-pocket charges using EPIC
• Imaged and scanned patient and registration documentation into electronic patient records.
• Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
• Verified medications, symptoms and other important patient information for entry into patient management system.