Melanie Killam
Anaheim,CA
Summary
Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
9
9
years of professional experience
Work History
Ground Control - Seasonal
Insomniac Events
Los Angeles, CA
09.2022 - Current
- Greeted guests upon arrival at the festival grounds.
- Followed local regulations for events and obtained necessary permits.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
- Resolved any issues that arose during festival operations in a timely manner.
- Supervised volunteers throughout the duration of the event.
- Ensured safety protocols were implemented to protect attendees and performers.
- Provided support for audio and visual technicians as needed.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Maintained communication between all parties involved in the planning process.
Field Administrator/Business Developer
Ranscapes Inc.
Santa Ana, CA
08.2022 - Current
- Created reports summarizing activities performed by field personnel on a regular basis.
- Processed invoices for payment according to established policies and procedures.
- Performed administrative duties such as filing, data entry and document preparation.
- Monitored budget expenditures and prepared financial reports for review by management.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Supported project management teams by tracking progress on tasks assigned to field personnel.
- Assisted field personnel in completing paperwork, reports and other related tasks.
- Developed effective communication strategies for sharing information among field personnel.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Maintained accurate records of all activities in order to track progress and ensure compliance with regulations.
- Analyzed data collected from field operations and provided feedback to management.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Collaborated with other departments to ensure timely completion of projects.
- Generated ideas for innovative marketing campaigns.
- Created marketing materials to attract new candidates.
- Developed marketing campaigns to increase brand awareness.
- Introduced new marketing strategies, increasing annual revenue.
Assistant Property Manager
PropVest Property Management
Lake Forest
05.2017 - 04.2022
- Checked common areas regularly to keep neat, clean and free of debris.
- Organized community events to foster positive relationships among residents.
- Managed and oversaw operations, maintenance and administration of properties.
- Met with clients to negotiate management and service contracts.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Collected monthly assessments, rental fees, deposits and payments.
- Ensured compliance with all applicable laws related to fair housing practices.
- Updated tenant and unit information to keep current in housing database.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Assisted property manager in leasing and marketing activities.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Ensured compliance with local laws and regulations related to property management.
- Implemented cost-saving measures to reduce operating expenses.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Met with committees to discuss and resolve legal and environmental issues.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw daily operations, maintenance, and administration of various properties.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Handled resident complaints and expedited maintenance requests.
- Prepared monthly financial reports for review by the property manager.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Escalated critical issues to property manager to promote immediate resolution.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Front Desk Representative
Prominence Hotel & Suites
Lake Forest, CA
01.2016 - 05.2017
- Assisted other departments with various tasks when needed or requested.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Provided guests with hotel amenities, such as maps, directions, local attractions and restaurant recommendations.
- Welcomed large volume of guests and improved overall customer service.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Verified customer credit to establish payment method for accommodations.
- Managed lost and found items efficiently by logging them into the system immediately upon receipt.
- Monitored reservations to track incoming parties and special events.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Created detailed reports on occupancy levels, room availability and other relevant data.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Communicated effectively with team members to ensure smooth workflow throughout the day.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Transmitted and received messages using telephones or telephone switchboards.
- Performed general administrative duties such as filing documents, typing correspondence and managing inventory levels.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Answered incoming calls, directed callers to appropriate personnel and took messages as needed.
- Arranged tours, taxis or restaurant reservations for customers.
- Arranged special accommodations for guests to enhance visitor experiences.
Education
High School Diploma -
Silverado High School
Mission Viejo06-2016
Skills
- Ground operations supervision
- Emergency response planning
- Documentation management
- High stress tolerance
- Reporting and documentation
- Financial reporting
- Administrative support
- Decision-making
- Multi-line phone systems
- Relationship development
- Customer service
- Problem-solving
- Team building and leadership
- Information management
- Client communication
- Administrative improvement
- Office management
- Document control
- Documentation and reporting
- Work Planning and Prioritization
- Calendar management
- Business development
Timeline
Ground Control - Seasonal
Insomniac Events
09.2022 - Current
Field Administrator/Business Developer
Ranscapes Inc.
08.2022 - Current
Assistant Property Manager
PropVest Property Management
05.2017 - 04.2022
Front Desk Representative
Prominence Hotel & Suites
01.2016 - 05.2017
High School Diploma -
Silverado High School
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