Melanie Kimbrough
Coldwater,MS
Summary
Seasoned Scrum Master/Delivery Manager with a proven track record at The Juice Plus Company, adept in Jira administration and orchestrating seamless project deliveries. Spearheads Scrum ceremonies and excels in fostering excellent communication, ensuring projects surpass goals. Renowned for meticulous attention to detail and adaptive learning, achieving streamlined processes and enhanced team collaboration.
Overview
27
27
years of professional experience
Work History
Delivery Manager
The Juice Plus Company
12.2021 - 11.2024
- Delivery Manager of multiple projects at any given time helping different teams involved to collaborate effectively to ensure the project’s completion
- Scrum Master of two separate teams help to keep the teams clear of obstacles, focused and on track with deliverables
- Along with serving as a gap between project management and development to resolve obstacles
- Administrator of Jira/Service Now, responsible for training and keeping the systems updated with the ever-ending changing environment
- Manage releases to production weekly to ensure coordination between teams and ensure all programming and QA testing is completed before installing into a Production environment
- Oversee the PCI audit for all development teams and changes to production environments
- Maintains backlog to ensure work is planned for delivery to meet timelines
- Communicates all IT Maintenance Windows/Outages needed directly to the Business
- Maintains Maintenance, Release, Blackout Days - Calendars and Schedules
- Obtaining data from the Jira/Service Now systems to generate Delivery Reporting
- In charge of Change Control and making sure all IT changes to Production are compliant with the SDLC procedures and follow PCI audit
- Crates and updates the Monthly IT Department on Call Schedule
- Reviews the development process for adherence to SDLC procedures
Software Release Coordinator
The Juice Plus Company
03.2015 - 11.2021
- Administrator of Top Desk/Jira/Service Now, responsible for training and keeping the systems updated with the ever-ending changing environment
- Assists with Project Management when needed to meet deadlines
- Communicates all Maintenance Windows/Outages needed directly to the Business
- Creating, documenting, and managing the Peer Review process for the department
- Oversee the PCI audit for all development teams
- Maintains Backlog spreadsheet for all application change details and installs
- Maintains Maintenance and Release calendars and schedules
- Obtaining data from the Top Desk/Jira/Service Now systems to generate SLA Metrics
- Managed Change Control and making sure all IT changes to Production are compliant with the SDLC procedures and follow PCI audit
- Created and updated the Monthly IT Department on Call Schedule
- Reviews the development process for adherence to SDLC procedures
- Updating, supporting, and providing reports for SLA Metrics, timesheets, application & programmer queues, and installs
Infrastructure Performance Analyst
The Juice Plus Company
03.2014 - 03.2015
- Updating, supporting, and providing reports for SLA Metrics, timesheets, application & programmer queues, and installs
- Obtaining data from Epicor & BI systems to generate SLA Metrics
- Kept TSF and Epicor coordinated with correct updates and statuses
- Runs Project Server Reports/Active PBI reports for monthly ESC meetings
- Reviews PBI’s and ITSM’s for adherence to SDLC procedures
- Creating, documenting, and managing the Peer Review process for the department
- Maintains Backlog spreadsheet for all application change details and installs
- Created, balanced tracked, and closing all Sprint items
- Assists with Epicor clean up and ticket management, when necessary
- Create PBI’s for programmers when program changes are needed
- Updates Project Server with new IS employees and adding employees to the correct internal IT Projects
- Learning, testing, and setting up the new applications Top Desk and Jira
Secretary/Treasurer
Atomic Pest Control Co., INC
09.2010 - 12.2013
- Completes data entry for all daily work and deposits
- Runs and mails bills, contracts, policies, invoices to clients
- Performs complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Prepare correct financial statements at the end of month
- Review’s collection reports to find the status of collections and the amounts of outstanding balances
- Answers phones
Payroll Processing Services Manager
Primacy Relocation, LLC
01.2008 - 06.2009
- Collaborated with multiple clients as a 3rd party payroll provider each week to ensure proper payroll and tax reporting for their employees
- Managed payroll database making sure current payroll laws are followed, along with updating the current tax rates
- Reported new hires to states by-monthly
- Prepared multiple reports each quarter for reconciliation or payroll information
- Reported SUI to each state for 600+employees each quarter along with filling the 940's and 941's to the IRS
- Issued weekly checks/direct deposit payments, tax payments, filing of 941's, 940's reports, and detail phone calls with clients
- Worked with the HR department to ensure correct and proper billing of employee benefits
- Audited company benefits, monthly invoice reconciliation, making payments to ensure the company benefits were billed properly and paid on time
Payroll Reporting Assistant Manager
Primacy Relocation, LLC
08.2002 - 01.2008
- Collaborated with multiple clients' payroll departments to ensure prompt and correct reporting of relocation expenses
- Scheduled payrolls report due dates
- Updated salary information for 5,000+employees each quarter to ensure proper tax gross up
- Reconciled 100+reports each quarter to ensure systems are in balance
- Kept up with IRS relocation and payroll tax laws
- Worked with the IT department to ensure proper payroll feed set up for different payroll systems
- Kept up with all client relocation policies for proper tax reporting to their payroll departments
- Balanced year end reports and tax summary reports for 10,000+employees
- Lead a team of four employees to ensure proper reporting for each of their clients
- Checked and balanced team members’ reports to ensure correct reporting of expenses
- Educated and provided current knowledge of the payroll process to new employees, teammates, other departments, and clients
Expense Billing Specialist/Team Lead
Primacy Relocation, LLC
09.1997 - 08.2002
- Collaborate with multiple clients’ expense audit and billing each week
- To provide the best customer service possible
- Lead team to compile, prepare, report, and keep corporate and client billing and audit records
- Worked weekly on expense audit per client policies, data entry, running reports, balancing, invoicing, issuing checks, making payments, filing, and detailed phone calls with clients, employees, and vendors
- Collaborated weekly with a team, checking and balancing reports to ensure correct reports and invoices
Education
Northwest Community College
Southaven, MS01.2014
High School -
Wooddale High School
Memphis, TN06.1991
Skills
- Bamboo
- Bitbucket
- Change Control Manager
- Meticulous
- Epicor
- Excellent Customer service and communication skills
- Familiar with P4
- Fisheye
- Jira-Administrator
- Matrix
- Microsoft Teams
- Proficient skills in Microsoft Office – Excel, Word, PowerPoint, Outlook, Teams
- Project Server
- Adaptive Learner
- QuickBooks
- RCA Reviews
- Release Coordinator
- Sage Abra Software
- Service Now Administrator
- Share Point
- Smart Draw – Flowchart’s software
- TFS/TFS Workbench-Administrator with access to all SRM functions
- Top Desk-Administrator
- Delivery Manager
- Project Planning and Delivery
- Scrum Master Ceremonies
References
Upon request
References
References available upon request.
Timeline
Delivery Manager
The Juice Plus Company
12.2021 - 11.2024
Software Release Coordinator
The Juice Plus Company
03.2015 - 11.2021
Infrastructure Performance Analyst
The Juice Plus Company
03.2014 - 03.2015
Secretary/Treasurer
Atomic Pest Control Co., INC
09.2010 - 12.2013
Payroll Processing Services Manager
Primacy Relocation, LLC
01.2008 - 06.2009
Payroll Reporting Assistant Manager
Primacy Relocation, LLC
08.2002 - 01.2008
Expense Billing Specialist/Team Lead
Primacy Relocation, LLC
09.1997 - 08.2002
Northwest Community College
High School -
Wooddale High School
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