Melanie King
Macclenny,FL
Summary
Experienced Billing Specialist with over eight years in claims processing and insurance verification. Streamlined operations through process improvements and effective training initiatives. Enhanced team efficiency and customer communication, ensuring compliance and high-quality service.
Overview
14
14
years of professional experience
Work History
Billing Specialist Rep II
Baptist Medical Center
Jacksonville, Florida
10.2017 - 07.2026
- Processed patient billing information accurately and efficiently.
- Reviewed insurance claims for compliance with hospital policies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Submitted claims to insurance companies.
- Communicated with patients regarding billing inquiries and payment options.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
Pharmacy Technician
Walgreen's Pharmacy
Jacksonville, FL
01.2017 - 10.2017
- Dispensed medications accurately to patients in accordance with prescriptions.
- Assisted pharmacists in compounding and preparing medications for patient use.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed insurance claims efficiently, ensuring proper documentation and coding.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
Pharmacy Technician
Baptist Medical Center
jacksonville, fl
01.2016 - 01.2017
- Dispensed medications accurately to patients in accordance with prescriptions.
- Managed inventory levels and ordered pharmaceutical supplies to ensure optimal stock availability and minimize disruptions.
- Monitored medication storage conditions to ensure quality and safety standards were met.
- Processed insurance claims efficiently, ensuring proper documentation and coding.
- Resolved customer complaints efficiently while maintaining professionalism, contributing to a positive pharmacy experience.
- Collaborated with pharmacy team, technicians and pharmacists to prioritize and complete orders.
- Supported training of new pharmacy staff on procedures and systems.
Pharmacy Technician
Winn Dixie
Jacksonville, FL
03.2012 - 01.2016
- Dispensed medications accurately to patients in accordance with prescriptions.
- Assisted pharmacists in compounding and preparing medications for patient use.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Provided excellent customer service by addressing patient inquiries and concerns.
- Verified prescriptions and drug labels, documents and packages.
- Processed insurance claims efficiently, ensuring proper documentation and coding.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Maintained cleanliness and organization of the pharmacy workspace for safety compliance.
Education
Associate of Science - Criminal Justice
Fortis College
Orange Park 03-2011
Skills
- Medical billing
- Claims processing
- Insurance verification
- Billing software management
- Claims management
- Data entry
- Patient account management
- Insurance confirmation
- Multitasking and organization
- Attention to detail
- Patient communication
- Problem solving
Timeline
Billing Specialist Rep II
Baptist Medical Center
10.2017 - 07.2026
Pharmacy Technician
Walgreen's Pharmacy
01.2017 - 10.2017
Pharmacy Technician
Baptist Medical Center
01.2016 - 01.2017
Pharmacy Technician
Winn Dixie
03.2012 - 01.2016
Associate of Science - Criminal Justice
Fortis College