Melanie Klaschka
White Plains,NY
Summary
For Me it’s personal. Having relocated and worked all around the world, I understand the impact that exposing yourself to different cultures and people can have. Based on my personal experiences, I have developed global partnerships and global mobility programs for some of the largest Fortune 100 firms. I have spent over two decades in the relocation world (though I'd claim I've spent my entire life relocating!)
I serve as a subject matter expert curating education sessions, expert roundtables and programs focused on policy, trends, talent and HR Strategy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Vice President, Business Development
Weichert Workforce Mobility
03.2022 - Current
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Directed market expansions to propel business forward, meet changing customer needs.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Director, Business Development
Sterling Lexicon
12.2017 - 03.2022
- Implement, develop and administer global mobility programs for clients.
- Routinely and effectively direct and partner with international workforce and stakeholders to establish and accomplish company directives.
- Stay on top of global trends in order to benchmark and develop best practices and relocation policies for clients.
- Assist organizations with all aspects of their global mobility program, including tax, immigration, international moving, destination services and global payroll.
- Research, develop and write quarterly white papers on industry trends to educate and lead teams accordingly.
- Act as key stakeholder, responsible for strategic partnership with RES Forum and German/American Chamber of Commerce. Develop and execute conferences, speaking engagements and events designed to increase revenue across all regions.
Head of Sales
SACO The Serviced Apartment Company
05.2015 - 07.2016
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
General Manager
Furnished Quarters
06.2013 - 05.2015
- Responsibility for the overall effective business development and operations. This includes delivery of excellent product and service to guests, staffing, employee development, training, sales, financial management, facilities management and overall guest satisfaction.
- Collaborate with the Executive Team, particularly the Chief Sales Officer in the management, coordination and execution of items related to the sales function and revenue generation of respective markets.
- Responsible for overseeing the daily activities of the teams selling and operating in NJ, Stamford and White Plains.
- Ensure the smooth day to day operations of respective markets, while ensuring standards and sharing best practices with all FQ markets.
- Partner with VP, Marketing for appropriate collateral needed to market respective markets
- Assess staffing, identify training needs and motivate and retain key staff
- Manage budget and finances for respective markets
- Execute the sale, including assessing needs and proposal development, conducting presentations, negotiating pricing and closing
- Coordinate internally to close the sale, including necessary reporting to management and collaboration of other key departments
- Account Management - Research existing core accounts, identifying opportunities for growth and developing sales strategies for necessary account growth
- Collaborate with the Executive Team on matters pertaining to overall company management and growth as it pertains to NJ, Stamford and White Plains
Director, Global Sales
BridgeStreet
06.2001 - 06.2012
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Customer Service Representative
Oakwood Corporate Housing
06.1999 - 07.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed guest expectations, service levels and accountability.
- Coordinated extensive move in process including lease management. Coordinated corporate events including Trade Shows, client dinners and annual meetings.
- Managed utility billing process for over 400 units. Set up local branch on LAN system and managed day to day functioning of technical support and service issues.
Education
Bachelor of Arts - International Business
Eckerd College
St. Petersburg05.1999
Skills
- Customer Service
- Proposal Writing
- Process Improvement
- Contract Negotiation
- Client Relationship Building
- Business Development
- Team Leadership
- Customer and Employee Rapport
- Complex Problem-Solving
- Policy and Procedure Development
- Staff Recruiting and Retainment
- Results-Driven
- Critical Thinking
- Public Speaking
- Forecasting and Budgeting
- Strategic Planning
- Presentations
Affiliations
Southeast Regional Relocation Council
- Programs Chair
Northeast Ohio Relocation Roundtable
- Programs Director
Great Lakes Relocation Council
- Programs
Certification
Certified Relocation Professional (CRP) - Worldwide ERC
Global Mobility Specialist (GMS) - Worldwide ERC
Languages
German
Limited Working
Timeline
Vice President, Business Development
Weichert Workforce Mobility
03.2022 - Current
Director, Business Development
Sterling Lexicon
12.2017 - 03.2022
Head of Sales
SACO The Serviced Apartment Company
05.2015 - 07.2016
General Manager
Furnished Quarters
06.2013 - 05.2015
Director, Global Sales
BridgeStreet
06.2001 - 06.2012
Customer Service Representative
Oakwood Corporate Housing
06.1999 - 07.2001
Bachelor of Arts - International Business
Eckerd College
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