Melanie Knight
Hartford,AL
Summary
I have over 10 years of experience helping customers, solving problems, and building relationships in the banking industry. Throughout my career, I have earned a reputation for being dependable, easy to work with, and someone who adapts quickly when things change. I learn new systems fast, enjoy working as part of a team, and take pride in providing excellent service. While my experience has been primarily in banking, I'm ready to take those skills into a new industry where I can continue growing while making a positive impact for both customers and my team.
Overview
1
1
Language
9
9
years of professional experience
Work History
Client Service Manager
United Business Bank
Fountain , CO
08.2022 - 03.2024
- Cultivated strong client relationships to improve satisfaction and boost retention rates.
- Delivered prompt customer service to address complaints and inquiries, enhancing client satisfaction.
- Partnered with internal teams to efficiently resolve client issues, ensuring timely solutions.
- Conducted follow-up communications to gauge client needs and feedback.
- Managed daily banking operations and ensured compliance with regulations.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
Member Relationship Specialist
Security Service Federal Credit Union
Fort Carson , CO
01.2022 - 08.2022
- Developed relationships with clients to understand their financial needs.
- Cross-sold banking products such as credit cards, loans and investments.
- Assisted clients with account opening and financial product selection.
- Collaborated with team members to enhance customer service delivery.
- Maintained compliance with banking policies and regulations consistently.
Service Manager
SunTrust
Savannah , GA
08.2015 - 06.2018
- Managed daily operations of service team to ensure customer satisfaction.
- Developed and implemented service strategies to enhance client experience.
- Trained staff on service protocols and customer engagement techniques.
- Analyzed customer feedback to identify areas for service improvement.
- Facilitated team meetings to discuss challenges and share best practices in service delivery.
Education
Associate of Science - Business Administration
Central Texas College
Killeen, TX12-2021
Bachelor of Arts - Business Management
University of Maryland Global Campus
Hyattsville, MD08-2026
Skills
- Client relationship management
- Customer service
- Regulatory compliance
- Financial product knowledge
- Project management
- Risk management
- Data analysis
- Team collaboration
- Attention to detail
- Dependability and reliability
- Communication skills
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Client Service Manager
United Business Bank
08.2022 - 03.2024
Member Relationship Specialist
Security Service Federal Credit Union
01.2022 - 08.2022
Service Manager
SunTrust
08.2015 - 06.2018
Associate of Science - Business Administration
Central Texas College
Bachelor of Arts - Business Management
University of Maryland Global Campus