MELANIE K. PAGE
Alexander,AR
Summary
Versatile, dependable Administrative Professional with 20+ years of experience coordinating all aspects of office operations in addition to well-developed leadership, organizational, and multitasking skills. Detail-focused Transaction Coordinator known for high productivity and efficient task completion. Specialize in contract management, client communication, and document organization. Excel in negotiation, problem-solving, and time management skills to ensure smooth transactions and operational execution. Committed to maintaining accuracy and confidentiality in fast-paced environments. Proficient using Microsoft Word, Excel, PowerPoint, and Outlook in addition to various business and customer relationship management (CRM) software systems.
Overview
20
20
years of professional experience
Work History
Transaction Coordinator
RENA CONNORS GROUP, EBBY HALLIDAY REALTORS
Southlake, TX
01.2017 - Current
- Organized and tracked all transactions from contract to close of escrow.
- Reviewed and verified all closing documents for accuracy prior to submission.
- Developed and maintained a transaction management database for tracking purposes.
- Provided updates to clients throughout entire transaction process via email or phone calls.
- Ensured compliance with all state regulations related to real estate transactions.
- Collaborated with agents to identify potential problems early on in the transaction process so they can be addressed quickly.
- Reviewed and ensured all transaction documents are complete, signed, and filed.
- Provided direct support to real estate agents, including scheduling, filing, and data entry.
Restaurant Owner
Crave Hot Dogs & BBQ
Bryant, AR
07.2023 - 05.2024
- Oversaw all operations including staff scheduling, budgeting and inventory management.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Responded promptly to customer issues related to the restaurant's services or products.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring payable and receivable records.
- Planned and executed hosted special events hosted such as reunions and live performances.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Director of Client Services
PEAR TREE WEALTH MANAGEMENT, LLC
Little Rock, AR
01.2011 - 01.2014
- Delivered high-level customer service when administering customer accounts, client requests, and trading activities
- Prepared proposals and managed client communication, including newsletters, cards, and outgoing relationship calls
- Maintained files, manuals, and reports in addition to the customer database and branch calendar
- Retained office and postage supplies
- Greeted clients, prospective clients, and vendor partners; answered phones and distributed mail
- Oversaw annual compliance audits and obtained marketing and advertising material approval
- Monitored licensing and continuing education requirements
- Organized special events and community activities
- Managed electronic conversion of paper files to CRM database
- Recruited, coached, and trained staff in areas of account management, CRM software, and payroll
Consultant / Trainer
ARKANSAS FACE VENEER COMPANY, INC
Benton, AR
01.2008 - 01.2009
- Trained new employees on inventory receiving, price management, audits, and procedures
- Oversaw preparations for Forest Stewardship Council (FSC) audit, including compiling documentation and delivering training
- Analyzed business operations and recommended strategies for customer acquisition / retention and supplier relations
- Supported understaffed departments
Inside Sales Manager
01.2007 - 01.2008
- Prepared quotes and addressed customer inquiries; processed orders and located finished goods, in-process materials, or raw materials to fill orders
- Offered support, including locating current inventory levels and pricing, completing sales orders, and establishing lead times for outside field sales team
Administrative Office Manager
ARKANSAS FACE VENEER COMPANY, INC
Benton, AR
01.2005 - 01.2008
- Interviewed, hired, and supervised five administrative employees; delivered customer experience training
- Recorded orders, processed credit card transactions, and addressed customer inquiries
- Managed physical inventory process and generated monthly sales and production analyses for financial statements
- Maintained finished goods pricing standards
- Approved inventory utilization, productivity analysis, and payables, including utilities, materials, and personnel services
- Assisted President/COO with special projects
- Maintained website for direct sale cedar products
- Developed factory employee standard operating procedures (SOPs) and conducted related training
- Implemented Arkansas Drug-Free Workplace program policy, training, and compliance
Education
General coursework -
PULASKI TECHNICAL COLLEGE
North Little Rock, ARAccounting coursework -
OUACHITA TECHNICAL COLLEGE
Malvern, ARSkills
- Deadline Management
- Document Coordination
- File Management
- Business Planning
- Accounting oversight
- Staff Leadership
Timeline
Restaurant Owner
Crave Hot Dogs & BBQ
07.2023 - 05.2024
Transaction Coordinator
RENA CONNORS GROUP, EBBY HALLIDAY REALTORS
01.2017 - Current
Director of Client Services
PEAR TREE WEALTH MANAGEMENT, LLC
01.2011 - 01.2014
Consultant / Trainer
ARKANSAS FACE VENEER COMPANY, INC
01.2008 - 01.2009
Inside Sales Manager
01.2007 - 01.2008
Administrative Office Manager
ARKANSAS FACE VENEER COMPANY, INC
01.2005 - 01.2008
General coursework -
PULASKI TECHNICAL COLLEGE
Accounting coursework -
OUACHITA TECHNICAL COLLEGE
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