Melanie Krahn

• Transcribed medical histories, physical examinations, and treatment plans into electronic health records (EHR) with a high degree of precision and attention to detail.
• Maintained confidentiality of patient information and adhered to HIPAA regulations throughout the documentation process.
• Worked closely with pediatrician and nursing staff to provide real-time documentation support during patient visits and procedures.
• Adapted to a fast-paced environment, managing multiple tasks simultaneously while ensuring the accuracy and completeness of medical records.

Alzheimer's Life History Project

• Coordinated participant recruitment, scheduling, and informed consent processes for human subjects research studies on the Alzheimer's Life History Project.
• Participated in regular research team meetings, presenting findings, discussing progress, and contributing insights to enhance project outcomes.

Mothers' Cultural Experiences Study

• Conducted thorough data quality assessments to identify and rectify discrepancies, errors, and outliers in large datasets, ensuring the integrity and accuracy of research findings.
• Collaborated with the research team to understand project requirements, data collection methods, and research objectives, tailoring data cleaning strategies accordingly.

• Lead the training team to develop and update orientation and training materials, and provide training for both staff and volunteers to ensure the program remains compliant with UCLA Health onboarding protocols and procedures
• Organize and process all incoming Care Extenders' documentation (e.g., medical clearance, background check, training modules, etc.), tracking compliance
• Coordinate logistics for “Training Day,” held quarterly, including scheduling, location and equipment arrangement, providing constant support to staff, and addressing concerns as they arise
• Demonstrate careful planning and attention to detail to guarantee all elements of Training Day adhere to the schedule and meet expectations

• In addition to my positions on the Care Extender staff, I continue to volunteer as Care Extender in patient care departments. Recently I have shifted in the MICU, ED, and Interventional Radiology departments.
• Tasks differ depending on department but generally involve supporting the nursing staff, shadowing physician's rounding, and assisting patient care technicians

• Trained Care Extenders assigned to the Emergency Department Greeters, emphasizing patient privacy, cultural competency, and compassionate care
• Collaborated with the program manager to update department training protocols to better fit the needs of the emergency department staff
• Scheduled volunteers for their shifts and monitored compliance with the program's requirements

• Conducted medical transfers for patients with various medical conditions, ensuring their safety and comfort during transportation.
• Collaborated with medical staff to assess and address patient needs during transfers.
• Monitored vital signs and administered basic medical interventions as needed during transfers.
• Effectively communicated with patients, their families, and healthcare providers to ensure a smooth transfer process.
• Responded promptly to emergency situations and followed established protocols to promote best possible health outcomes.
• Adhered to protocols and procedures to maintain safety of patients and first responder team.

• Began working as a front office medical assistant, primarily pulling and organizing patient charts
• Scanned paper patient charts and organized them to create digital charts
• Advanced to back office medical assistant. Collected brief patient histories, vital signs, blood sugars, and inputted aforementioned information into patient chart to prepare for physician review