Melanie Krause
Los Angeles,CA
Summary
Operations and client experience professional with 10+ years of leadership experience in luxury hospitality environments, including Michelin-starred restaurants and high-volume event operations. Skilled in team training, process improvement, VIP client management, cross-functional coordination, and operational execution in fast-paced settings
Overview
8
8
years of professional experience
Work History
Captain /Guest Experience Leader
n/naka
Los Angeles, California
08.2024 - 12.2025
- Coordinated high-touch service operations in a Michelin-starred environment, ensuring seamless execution across front-of-house and kitchen teams while maintaining exceptional client satisfaction.
- Managed complex client requests and VIP accommodations in a fast-paced luxury environment, balancing personalization with operational efficiency.
- Managed operational inventory and supply coordination to maintain uninterrupted service standards.
Event Lead & Floor Operations Supervisor
Casa Madera
West Hollywood, California
10.2022 - 08.2024
- Supervised nightly front-of-house operations in a high-volume luxury hospitality environment, ensuring seamless execution of VIP guest experiences, private events, and service coordination.
- Led operational logistics for large-scale events and buyouts, coordinating timelines, staffing, guest accommodations, and cross-functional communication between management, culinary, and bar teams.
- Managed premium guest sections and high-profile clientele while maintaining elevated hospitality standards in a fast-paced environment serving hundreds of guests nightly.
- Oversaw service closings, staff accountability, and shift execution, ensuring operational consistency and completion of nightly responsibilities.
- Evaluated staff performance, supported employee coaching, and assisted in maintaining service standards across front-of-house teams.
- Adapted quickly to operational challenges during peak service periods, resolving guest concerns and workflow disruptions in real time.
- Collaborated closely with leadership teams to improve communication, maintain service flow, and support revenue-focused operational goals.
Front Server & Service Operations Specialist
Providence
Los Angeles, California
02.2022 - 12.2022
- Executed detailed table settings and coordinated course pacing, enhancing dining experience through tableside presentations and effective beverage service.
- Collaborated in three-person team at Michelin-starred restaurant, delivering personalized service in multi-course tasting menu environment.
- Quickly adapted to seasonal menu changes while maintaining high service standards in fast-paced, detail-oriented dining room.
Operations and Training Manager
Firefly
Studio City, California
01.2019 - 01.2022
- Oversaw daily operations, staffing coordination, and front-of-house execution for a high-volume hospitality venue, ensuring consistent service standards during peak business hours.
- Designed and implemented onboarding and training programs for new hires, improving team preparedness, communication, and operational consistency.
- Managed employee scheduling, shift delegation, and labor optimization while balancing guest experience and operational efficiency.
- Resolved escalated guest concerns in real time, maintaining professionalism and strengthening client satisfaction in a fast-paced environment.
- Partnered cross-functionally with culinary, bar, and management teams to improve workflow communication and streamline nightly operations.
- Led floor operations during high-volume service periods, adapting quickly to operational challenges and changing business needs.
- Supported inventory oversight and vendor coordination to maintain operational readiness and supply consistency.
General Manager
Trejos Cantina
Hollywood, California
05.2018 - 12.2018
- Communicate P&L insights weekly to corporate, strategizing revenue augmentation initiatives
- Managed inventory, ordering, staff training and development, and daily operations to ensure smooth restaurant functioning.
- Coordinated staff scheduling to optimize workflow and control labor costs.
General Manager
Soul Hollywood
Hollywood, California
07.2017 - 05.2018
- Oversaw all hiring and firing processes while developing weekly front of house schedule, resulting in average labor cost reduction of 40%.
- Developed new cocktail menu to streamline bartenders' preparation time and lower comp percentages on house cocktail sales.
- Executed weekly inventory tracking and initiated stock orders to ensure optimal stock levels.
Education
Bachelor of Arts - Theatre Arts And Communication Disorders
SUNY College At New Paltz
New Paltz, NY05-2015
Skills
- Client Relationship Management
- Team Leadership & Training
- Operations Coordination
- Event Execution
- VIP Guest Services
- Process Improvement
- Staff Scheduling
- Cross-Functional Communication
- Inventory & Vendor Management
- Employee Onboarding
- Conflict Resolution
- Luxury Hospitality Operations
Software and Platforms
- Google Workspace
- Microsoft Office Suite
- Toast POS
- Tock
- OpenTable
- Resy
- Slack
- Zoom
- Scheduling & Reservation Systems
Timeline
Captain /Guest Experience Leader
n/naka
08.2024 - 12.2025
Event Lead & Floor Operations Supervisor
Casa Madera
10.2022 - 08.2024
Front Server & Service Operations Specialist
Providence
02.2022 - 12.2022
Operations and Training Manager
Firefly
01.2019 - 01.2022
General Manager
Trejos Cantina
05.2018 - 12.2018
General Manager
Soul Hollywood
07.2017 - 05.2018
Bachelor of Arts - Theatre Arts And Communication Disorders
SUNY College At New Paltz