Melanie Laffee
Orlando,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication, and hospitality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Starbucks Barista
MCO HMS Host
11.2021 - Current
- High quality customer service
- Ensure high levels of productivity, and food safety to regulations
- Cashier/Handling Money
- Food/Drinks Preparation
- Memorization of recipes to make drinks
- Oven handling for cooking food
- Deep Cleaning
- Inventory/Data Entry.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
Lifeguard Team Leader/ Lifeguard Trainer
Universal's Volcano Bay
03.2020 - 09.2021
- Data Entry
- CPR/AED certified through the American Red Cross
- Ensure patron safety in the aquatic facility
- Ensure safety guidelines and procedures are followed to prevent dangerous activities and injuries with guest and employees
- Make sure guest have an unforgettable experience through quality customer service
- Inventory.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Check out and MA
West Orange Endocrinology
12.2021 - 06.2022
- Extensive Data Entry
- Handle/Regulate Patient Phone calls
- Checking out patients along with making future appointments
- Scheduling new patient appointments
- Educate patients on new medications
- Write lab orders
- Scan and fax documents
- Medication refills
- Able to maneuver through Greenway Intergy EHR system.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Assistant Manager/ Team Crew Leader/ Trainer
Jersey Mike's Subs
07.2017 - 05.2021
- Ensure high levels of productivity, customer service, and food safety to regulations
- Inventory
- Data Entry
- Scheduling
- Daily regulation updates
- Product/truck orders from several different distributors
- Hiring interviews
- Train new employees
- Able to maneuver through crunchtime system.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Child Care
DCF
Orlando, FLAssociate of Arts -
Valencia College
Orlando, FL05.2024
High School Diploma -
Lake Nona High School
Orlando, FL05.2020
Skills
- Bilingual Spanish/English
- Customer Service
- Dependable
- Problem Solving
- Ability to work effectively in interdisciplinary team
- Follow HIPPA and Safety regulations
- Leadership
- Office Application experience
- Training and Mentoring
- CPR/AED certified
- Guest Engagement
- Hospitality Service Expertise
- Staff Development
- Paperwork Processing
Certification
- CPR/AED
- HIPPA
- Bloodborne pathogen regulations
- Safety Regulations
- Serve Safe
- Assistant Teacher
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Check out and MA
West Orange Endocrinology
12.2021 - 06.2022
Starbucks Barista
MCO HMS Host
11.2021 - Current
Lifeguard Team Leader/ Lifeguard Trainer
Universal's Volcano Bay
03.2020 - 09.2021
Assistant Manager/ Team Crew Leader/ Trainer
Jersey Mike's Subs
07.2017 - 05.2021
Child Care
DCF
Associate of Arts -
Valencia College
High School Diploma -
Lake Nona High School
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