Summary
Overview
Work History
Skills
Education
Work Availability
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Melanie Langdon

Melanie Langdon

Downingtown,PA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for Vehicle property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 4+ years of being at Dambrosio. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for Vehicle titles. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in PA, and out of state. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Dealertrack. Strong mathematical, customer service and data entry skills. Detailed Title Clerk with 4+ years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Dealertrack. Precise Title Examiner with excellent organizational and research abilities. Collecting and reviewing documents for consistency and preparing documents and disclosures. Profound knowledge of all local filing requirements, fees and abstracting procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Auto professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Fast Food Team Member

Chickfila
Exton, PA
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Examined trays to check contents for required items and complete orders.
  • Moved and stocked food products weighing up to 30 pounds.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Title Clerk

Jeff Dambrosio Auto Group
Downingtown, United States
05.2018 - Current
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Contacted multiple PA, NJ, MD, CO, CA, NH, NY, ETC Motor Vehicle Department to determine status of pending titles.
  • Calculated and remitted state sales tax, service and other charges.
  • Communicated with customers to resolve common title issues.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Posted titling transactions and monitored corresponding schedules, using Reynolds and Reynolds.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.
  • Used information gained during searches to produce and process title commitments and insurance policies.

Retail Sales Associate

Ricks Heritage Saddlery
West Chester, PA
06.2016 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Skills

  • Calculator Usage
  • Reading Comprehension
  • Past Due Account Management
  • Analytical Skills
  • Renewals Management
  • Supply Stocking
  • Clerical Support
  • Transfer Processes
  • Office Supplies and Inventory
  • Title Processing
  • Balance Reconciliations
  • Organizational Systems
  • Corrective Actions
  • Inventory Records
  • Scheduling Databases
  • Daily Logs
  • Office Meetings
  • Service Delivery
  • Advanced Excel Spreadsheet Functions
  • Postage Meter
  • Data Collections
  • PowerPoint Presentations
  • Customer Experience
  • Guest Services
  • Client Satisfaction
  • Accounts Payable and Accounts Receivable
  • Outbound Calls
  • Energy and Physical Stamina
  • Engaging with Diverse Customers
  • Store Policies and Procedures
  • Upselling Strategies
  • POS System Operations
  • Ability to Lift 40 Pounds
  • Washing and Storing Dishes
  • Guest Satisfaction
  • Workplace Safety
  • Raw Materials Handling
  • Quality Assessments
  • Cash Control
  • Station Preparation
  • Preparing Food Items
  • Sandwich Assembly
  • Weighing and Measuring
  • Food Running
  • Food-Grade Sanitizers
  • Reading Comprehension
  • Seating and Table Management
  • Delivering Orders to Guests

Education

High School Diploma -

Downingtown High School
Downingtown, PA
08.2013 - 06.2016

No Degree -

Kutztown University of Pennsylvania
Kutztown, PA
08.2016 - 05.2018

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Title Clerk

Jeff Dambrosio Auto Group
05.2018 - Current

No Degree -

Kutztown University of Pennsylvania
08.2016 - 05.2018

Retail Sales Associate

Ricks Heritage Saddlery
06.2016 - 05.2018

High School Diploma -

Downingtown High School
08.2013 - 06.2016

Fast Food Team Member

Chickfila
Melanie Langdon