Melanie Lavigne
Charleston,IL
Summary
Detail-oriented and versatile professional with experience in healthcare support, administrative operations, and customer service. Skilled in client intake, medical documentation, and front desk coordination, with a strong focus on accuracy, communication, and creating positive experiences. Currently pursuing a nursing education with a commitment to high-quality, patient-centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DSP
CTF Illinois
charleston, IL
07.2025 - Current
- Implemented behavior support plans to enhance client well-being and independence.
- Facilitated daily living activities and personal care routines to promote client independence.
- Engaged with clients to identify and prioritize their needs and preferences.
- Guided clients in developing social skills and enhancing community involvement.
- Documented client progress and reported observations to the supervisory team.
Resident Aide
The Villas of Holly Brook
Charleston, Illinois
09.2024 - 02.2026
- Supported residents with daily living activities and personal care to enhance their quality of life.
- Oversaw medication administration and personal hygiene tasks to ensure compliance and safety.
- Ensured clean and safe environment for residents, promoting health and well-being.
- Documented patient care activities accurately in medical records.
Customer Service Associate
Wallgreens
Chicago, Illinois
08.2022 - 11.2023
- Provided prompt, friendly, and informed service for inquiries and service complaints, ensuring positive customer experiences.
- Updated knowledge of sales promotions and new product releases to effectively assist customers.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Processed customer transactions efficiently and accurately at busy retail locations.
Education
Medical Assistant
Lake Land College
Mattoon, IL05-2027
Some College (No Degree) - Nursing
Eastern Illinois University
Charleston, ILSkills
- Patient support and care
- Client assessment
- Medication administration
- Behavior management
- First aid and CPR
- Daily living assistance
- Documentation accuracy
- Record keeping
- Multitasking and organization
- Staff training
- Effective communication
- Financial management
- Facility maintenance
- Medical documentation
- Time management
- Disability support
- Alzheimer's care
- HIPAA compliance
- Medical records management
Certification
- CPR and First Aide American Red Cross 7/25/2025
Timeline
DSP
CTF Illinois
07.2025 - Current
Resident Aide
The Villas of Holly Brook
09.2024 - 02.2026
Customer Service Associate
Wallgreens
08.2022 - 11.2023
Medical Assistant
Lake Land College
Some College (No Degree) - Nursing
Eastern Illinois University