Melanie Lawson
Poughkeepsie,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Marketing Assistant
Pretty Brown Girl
08.2020 - Current
- Generated leads through phone calls and emails.
- Remote Part-time position
- Tracked marketing efforts to monitor results in real-time
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
Front End Associate
Marshalls
05.2023 - 08.2023
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
Administrative Assistant
Lehman Brothers
09.2005 - 01.2009
- Assisted development and implementation of new administrative procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Education
High School Diploma -
Aquinas High School
The Bronx, NY06.1995
Associate of Applied Science - Early Childhood Education
Dutchess Community College
Poughkeepsie, NY05.2024
Skills
- Research methods
- Document Management
- Store Policies and Procedures
- Microsoft Outlook
- Deadline-oriented
- Appointment Scheduling
- Customer relations and communications
Timeline
Front End Associate
Marshalls
05.2023 - 08.2023
Marketing Assistant
Pretty Brown Girl
08.2020 - Current
Administrative Assistant
Lehman Brothers
09.2005 - 01.2009
High School Diploma -
Aquinas High School
Associate of Applied Science - Early Childhood Education
Dutchess Community College
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