Melanie Lawson
Summary
Adept at managing sensitive client records and enhancing customer relations, honed skills in records management and effective communication. Demonstrating a knack for multitasking and prioritization, consistently met deadlines and contributed to a streamlined office environment, showcasing organization skills and client-focused approach.
Overview
2
2
years of professional experience
Work History
Receptionist Clerk
Firetower Animal Clinic
07.2021 - 10.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Communicated with clients, and updated client records.
- Ensured effective communication within the organization through timely distribution of messages and faxes.
- Answered large volume of incoming calls daily to resolve customer issues.
Education
Undergraduate - Medical Billing And Coding
DeVry University
Lisle, IL03-2025
Skills
- Organization skills
- Records management
- Confidentiality
- Customer and client relations
- Medical terminology
- Multitasking and prioritization
- Documentation and reporting
Timeline
Receptionist Clerk
Firetower Animal Clinic
07.2021 - 10.2023
Undergraduate - Medical Billing And Coding
DeVry University
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